General Manager - Lead Culture, Growth & Guest Experience

Jimmy John's; Aurora (CO); Hybrid; USD 60,000 - 85,000; Full time

Job summary

CRISP & GREEN is seeking a General Manager to lead daily restaurant operations and deliver an exceptional guest experience. You will mentor the CRISPCrew, oversee FOH and BOH, and ensure smooth, high-energy service.

The role requires 3 years of management experience, 5 years in customer service, and a full-time schedule with at least 50 hours per week. You will recruit talent, drive sales through promotions, and uphold the Crisp & Green brand every day.

Qualifications

• Minimum 3 years previous management/supervisory experience.
• 5 years customer service experience.
• Full-time availability with a flexible schedule.
• Able to work at least 50 hours per week.
• Preferred: Management experience in the restaurant industry.
• Reliable transportation.
• Strong organizational skills.
• Attention to detail.
• Drive to grow and advance career with CRISP & GREEN.

Responsibilities

• In charge of day to day operations and management of restaurant.
• Create and maintain a culture where teammates have the opportunity to learn and grow.
• Recruit, interview, and hire the right talent for Crisp & Green, with a focus on finding and developing future leaders.
• Recognize and reward excellent performance.
• Coaching and documentation to improve or remove low performers.
• Motivate, inspire, and challenge team to meet company goals and standards.
• Create an excellent guest experience through attention to detail.
• Resolve conflicts promptly and professionally with the team.
• Communicate policy and program changes to the restaurant team.
• Control labor costs through effective scheduling.
• Support sales growth via marketing and promotions.

Skills

Leadership

Customer service

Communication

Team management

Coaching

Stamina

Job description

CRISP & GREEN is seeking a General Manager to lead daily restaurant operations and deliver an exceptional guest experience. You will mentor the CRISPCrew, oversee FOH and BOH, and ensure smooth, high-energy service.

The role requires 3 years of management experience, 5 years in customer service, and a full-time schedule with at least 50 hours per week. You will recruit talent, drive sales through promotions, and uphold the Crisp & Green brand every day.