General Manager - Kingwood

JETSET Pilates; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

JETSET Pilates is seeking a dedicated General Manager in Houston, Texas. This role is crucial to cultivate a positive team environment and ensure studio growth. You will lead and manage daily operations, instruct classes, and drive marketing initiatives.

A successful candidate is passionate about fitness and committed to enhancing customer experiences while managing staff and schedules. Leadership and analytical skills are essential, along with a strong focus on client relationships and studio performance metrics.

Qualifications

• Proven leadership skills and experience managing a team.
• Strong customer service focus and ability to build relationships.
• Experience in sales or marketing preferred.
• Analytical skills to track and improve studio performance.

Responsibilities

• Manage daily operations of the studio and implement company policies.
• Ensure high-quality customer service and fitness experiences.
• Analyze metrics to improve studio performance.
• Develop local marketing initiatives to drive client acquisition.
• Oversee hiring of instructors and ensure team growth.

Skills

Leadership

Customer service

Analytical skills

Sales

Job description

JETSET Pilates General Managers are committed to the growth and development of their team and are passionate about sharing the brand and workout with others. The General Manager is a strong leader who is dedicated to cultivating relationships within the studio, as well as role modeling all of the qualities and attributes of an exceptional instructor.

The General Manager is expected to undergo the JETSET Pilates training program and instruct an average of 8 classes per week. The expectation of the General Manager is that in addition to instructing 8 classes per week on average, they are in the studio during class times for a minimum of 25 classes each week.

The General Manager is a multi-faceted role responsible for all aspects of studio performance, growth, and people management in the studio. They are accountable for ensuring that all areas of the business are fulfilled and are driven by achieving goals and continuing growth.

Duties and Responsibilities

• Work closely with leadership to manage day‑to‑day operations of the studio and implement company‑wide strategies, policies, and procedures.
• Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
• Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
• Develop and execute local marketing initiatives to drive client acquisition and exceed studio‑specific goals.
• Ensure all client inquiries, issues, and concerns receive a positive and timely response.
• Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
• Create, monitor, and maintain class and staff schedules.
• Maintain inventory for supplies, retail, and beverages as needed.
• Plan and host team meetings and social events.
• Oversee hiring of instructors and studio leads and ensure career growth.
• Drive studio performance on metrics like number of classes, utilization, first visits, and memberships.

Who We’re Looking For

The right person for this role is someone who sees a studio and immediately thinks about its potential — not just its present.

You are ambitious and driven, but you lead with people first. You build inclusive, welcoming environments naturally. You are equally at home on the sales floor, on the reformer, and in a one‑on‑one coaching conversation with a team member.

You take full ownership of your role and treat the business like it’s your own.

And above all, you are excited about what we are building — and ready to be a real part of it.