General Manager - KidsUnited

KidsUnited; Gilbert (AZ); In loco; USD 60.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Descrizione del lavoro

KidsUnited in Gilbert, AZ is seeking a General Manager to lead our youth soccer club, grow memberships, and coach staff. You will oversee daily operations, drive sales, and ensure a standout family experience.

This role requires presale leadership, community outreach, and ongoing team development to deliver an exceptional class experience. Reporting to the Owner and partnering with the Franchisor, you’ll create a welcoming environment, manage schedules, and maintain programs that align with

Competenze

• Experience supervising employees and leading a team.
• Proven track record in building customer relationships and hitting sales goals.
• Passion for helping children and families in a positive environment.
• Excellent communication with parents and staff; handle concerns professionally.
• Strong organization; manage priorities and daily operations.
• Proactive leadership; stay involved and drive results.
• Flexibility to work weekday evenings and weekend mornings.

Mansioni

• Lead membership sales, follow up on inquiries, handle free-trial conversions and enrollment.
• Set monthly goals; track memberships, conversion, retention, and revenue; take action on insights.
• Build relationships with local businesses, schools and community groups to generate referrals.
• Execute local marketing and community events to introduce families to KidsUnited.
• Recruit, onboard, train, and develop sales associates and coaches.
• Provide regular feedback and accountability; support curriculum delivery through coaching and observations.
• Create a positive team culture based on enthusiasm, reliability, and care for children.
• Recognize performance and address concerns promptly and professionally.
• Oversee opening/closing procedures, facility readiness, equipment, and supplies.
• Maintain a clean, safe, organized environment for children, families, and staff.
• Manage staff schedules and payroll; maintain accurate customer records and club systems.

Conoscenze

Management experience

Membership sales experience

A passion for children and families

Strong communication

Organization and follow-through

Energy and initiative

Schedule flexibility

Descrizione del lavoro

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

General Manager — KidsUnited

Location: Gilbert, AZ
Compensation: $60,000 Annual Salary + Quarterly Bonus Compensation
Job Type: Full-time
Schedule: Includes weekday evenings and weekend mornings

About KidsUnited

KidsUnited helps children ages 18 months–9 years build confidence, coordination, and essential life skills through soccer. We create a welcoming environment where children can learn, grow, and have fun—and where families feel connected from their very first visit.

We’re looking for an outgoing, motivated General Manager to lead our club, grow our membership, and build a team that delivers an exceptional experience for every child and family.

About the Role

As General Manager, you’ll take ownership of the club’s daily operations, membership growth, team performance, and customer experience. Before opening, you’ll lead presale efforts, community outreach, and hiring to establish a strong membership base and prepare the team for launch. Once open, you’ll focus on growing and retaining memberships, developing your staff, and maintaining a consistently excellent class experience.

This is an active, visible leadership role. You’ll connect with families, support sales conversations, observe classes, coach employees, and step in wherever the team needs support. You’ll supervise all club staff, report directly to the Owner, and work with the Franchisor to uphold KidsUnited standards.

Key Responsibilities

Drive Membership Growth & Business Performance

• Lead membership sales, including inquiry follow-up, free-trial conversions, and enrollment.
• Set clear monthly goals and track key performance indicators, including memberships, conversion rates, retention, and revenue.
• Review results regularly and turn opportunities for improvement into specific actions.
• Build relationships with local businesses, schools, and community organizations to generate referrals and increase brand awareness.
• Execute local marketing initiatives and community events that introduce families to KidsUnited.

Build & Develop a Strong Team

• Recruit, onboard, train, and develop sales associates and coaches.
• Set clear expectations, provide regular feedback, and hold employees accountable for their performance.
• Support consistent curriculum delivery through class observations, coaching, and ongoing training.
• Create a positive team culture built on enthusiasm, collaboration, reliability, and care for children.
• Recognize strong performance and address concerns promptly and professionally.

Deliver an Exceptional Family Experience

• Build relationships with children and parents, creating a club where families feel welcomed, supported, and excited to return.
• Ensure classes are engaging, organized, age-appropriate, and aligned with KidsUnited standards.
• Guide families through the experience from their first inquiry and trial class to enrollment and ongoing participation.
• Listen to parent feedback, resolve concerns thoughtfully, and follow through on commitments.
• Identify opportunities to improve member satisfaction and retention.

Lead Daily Operations

• Oversee opening and closing procedures, facility readiness, equipment, and supplies.
• Maintain a clean, safe, and organized environment for children, families, and staff.
• Manage staff schedules and coverage to support class quality and business needs.
• Review employee time records and coordinate accurate, timely payroll.
• Maintain accurate customer records and ensure consistent use of club systems and processes.
• Follow KidsUnited operating procedures, safety practices, and brand standards.

Required Experience & Skills

• Management experience: Experience supervising employees, setting expectations, and developing a team.
• Membership sales experience: A track record of building customer relationships, following up consistently, and working toward sales goals.
• A passion for children and families: You enjoy helping children grow and understand the importance of a positive, encouraging environment.
• Strong communication: You can connect comfortably with parents, give clear direction to staff, and handle concerns professionally.
• Organization and follow-through: You can manage competing priorities, solve problems, and keep daily operations running smoothly.
• Energy and initiative: You lead by example, stay involved, and take responsibility for results.
• Schedule flexibility: Availability for weekday evenings and weekend mornings.

Preferred Experience

• Leadership in youth programs, fitness, recreation, hospitality, or another customer-focused business.
• Coaching, teaching, or early childhood development experience, particularly with children ages 18 months–9 years.
• A soccer or athletics background.
• Experience opening a new location, leading presales, or building community partnerships.

Why KidsUnited?

This is an opportunity to help build a growing business while making a meaningful impact on children and families in your community. You’ll lead a team, build lasting relationships, and help create a place where children look forward to learning every week.

If you enjoy leading people, growing a business, and bringing positive energy to everything you do, we’d love to hear from you.