KidStrong General Manager

Kidstrong; Santa Rosa (CA); On-site; USD 71,000 - 77,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Training & development

Job summary

KidStrong Santa Rosa is seeking a proactive General Manager to lead our team and drive a thriving center. You will manage daily operations, supervise coaches, and focus on creating an engaging, high-energy environment for kids and families.

Responsibilities include driving membership, coordinating events, and ensuring exceptional customer experiences while maintaining KPIs and financial performance.

Qualifications

• Coaching background with kids aged 15 months to 11 years.
• Excellent people skills for engaging with parents/guardians.
• Practical tech proficiency with common software and social platforms.
• Certified in CPR or willing to obtain certification.

Responsibilities

• Oversee center operations: monitor KPIs, financials, and keep the center running smoothly.
• Drive membership sales and lead generation, convert leads to members.
• Lead and develop the coaching team, ensure high-quality program delivery.
• Communicate clearly with staff via Slack and email; manage weekly schedule including 4 weekdays and 1 weekend.

Skills

Coaching

People skills

Tech savvy

CPR certification

Tools

Google

Microsoft

Social media

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off
• Training & development

Job Posting: KidStrong General Manager

Center: [KidStrong Santa Rosa]

Reports To: Owner (AD)

Compensation: [Salary $71,000-$77,000]

Welcome to KidStrong, where we help kids win at life! If you're ready to lead, inspire, and make a difference, we want you to be our next General Manager.

Think you can juggle a tablet, a toddler, and a high‑five simultaneously? Then keep reading!

As the General Manager, you’ll be working to create an amazing environment where coaches, kids, and families thrive.

Your mission? Drive sales, keep members happier than a kid in a candy store, and make every day at KidStrong extraordinary!

What You’ll Be Doing:

Center Operations:

• Master the Numbers: Know your KPIs and financials inside and out
• Relationship Guru: Be the friendly face everyone loves to see
• Keep it Running: Maintain a spotless center and a smooth operation
• Delegate Tasks: Make sure your team is on point and you aren’t burnt out
• Flex Your Weekly Schedule: Work 4 weekdays and 1 weekend shift

Sales:

• Drive Membership: Work with your team to set goals and fill those class spots
• Lead the Charge: Dial the phones, send the texts, and turn the leads into KidStrong members
• Be the Face: Arrange and attend local events that make KidStrong the talk of the town

Leadership:

• Foster Growth: Inspire your team to be their best selves on and off the blue floor
• Recruit & Train: Find, onboard, and develop rockstar coaches
• Develop: Use KidStrong’s awesome training tools to help continue the professional development of yourself and others
• Stay Connected: Communicate clearly via Slack and Email

Coaching:

• Be Hands-On: Deliver our awesome curriculum and high‑fives in equal measure
• Keep your finger on the pulse: Actively coach 3-5 classes a week
• Track Progress: Use the KS Coaches App to monitor attendance and achievements
• Stay Active: Navigate a physically demanding environment with the energy of a kid on a sugar rush.
• Certification: Achieve Coach Certification through KidStrong HQ Training

Who You’ll Interact With:

• Supervise: Assistant General Manager, Lead Coach, and other coaches
• Collaborate: Center team members and families – you’re basically the glue
• Coordinate: Area Developer (Franchisee) and KidStrong HQ team members

We want to hear from people who have:

• Coaching Background: Experience with kids aged 15 months to 11 years
• People Skills: Chat up parents and guardians with ease
• Tech Savvy: Practical experience with Google, Microsoft and social media platforms
• CPR Certification (or willing to receive)

Competencies:

• High Standards: Set and uphold high standards
• Natural Leader: Lead from the front a beacon of KidStrong’s core values
• Goal-Oriented: Focus on achieving KidStrong’s goals – aim high, always
• Teacher: Ensure effective transfer of knowledge
• Professional: React well under pressure and treat others with respect
• Performer: Engage with high energy and clarity – think cruise director meets camp counselor
• Mentor: Develop and nurture relationships
• Organizer: Plan work activities and set realistic goals
• Communicator: Speak and write clearly and informatively
• Team Player: Balance team and individual responsibilities
• Adaptable: Embrace change and innovation

Perks:

• Work in a fun, energetic, and supportive environment.
• Make a real difference in kids' lives every day.
• Grow your career with ongoing professional development.