General Manager - KidsUnited

KidsUnited; Chandler (AZ); In loco; USD 54.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus based on performance

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Descrizione del lavoro

KidsUnited is seeking a General Manager in Chandler, AZ to own daily operations, drive membership growth, and lead a high-performing team. You will oversee presale efforts, community outreach, and hiring to establish a strong membership base before opening, then focus on retention and staff development after launch.

You will supervise all club staff, report to the Owner, collaborate with the Franchisor, and uphold KidsUnited standards while delivering exceptional experiences for children and

Competenze

• Experience supervising employees, setting expectations, and developing a team.
• Track record of building customer relationships, following up consistently, and achieving sales goals.
• Passion for helping children and families in a positive, encouraging environment.
• Strong communication with parents and staff; professional handling of concerns.
• Ability to manage competing priorities and keep daily operations running smoothly.
• Proactive leadership, involvement, and ownership of results.
• Flexible availability for weekday evenings and weekend mornings.

Mansioni

• Lead membership sales including inquiry follow-up, free-trial conversions, and enrollment.
• Set monthly goals and track KPIs such as memberships, conversion, retention, and revenue.
• Review results and translate opportunities into concrete actions.
• Build relationships with local businesses, schools, and community groups to generate referrals.
• Execute local marketing and community events to introduce families to KidsUnited.

Conoscenze

Management

Sales experience

Family focus

Communication

Organization

Energy & initiative

Schedule flexibility

Descrizione del lavoro

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

General Manager — KidsUnited

Location: Chandler, AZ
Compensation: $60,000 Annual Salary + Quarterly Bonus Compensation
Job Type: Full-time
Schedule: Includes weekday evenings and weekend mornings

About KidsUnited

KidsUnited helps children ages 18 months–9 years build confidence, coordination, and essential life skills through soccer. We create a welcoming environment where children can learn, grow, and have fun—and where families feel connected from their very first visit.

About the Role

As General Manager, you’ll take ownership of the club’s daily operations, membership growth, team performance, and customer experience. Before opening, you’ll lead presale efforts, community outreach, and hiring to establish a strong membership base and prepare the team for launch. Once open, you’ll focus on growing and retaining memberships, developing your staff, and maintaining a consistently excellent class experience.

This is an active, visible leadership role. You’ll connect with families, support sales conversations, observe classes, coach employees, and step in wherever the team needs support. You’ll supervise all club staff, report directly to the Owner, and work with the Franchisor to uphold KidsUnited standards.

Key Responsibilities

Drive Membership Growth & Business Performance

• Lead membership sales, including inquiry follow-up, free-trial conversions, and enrollment.
• Set clear monthly goals and track key performance indicators, including memberships, conversion rates, retention, and revenue.
• Review results regularly and turn opportunities for improvement into specific actions.
• Build relationships with local businesses, schools, and community organizations to generate referrals and increase brand awareness.
• Execute local marketing initiatives and community events that introduce families to KidsUnited.

Build & Develop a Strong Team

• Recruit, onboard, train, and develop sales associates and coaches.
• Set clear expectations, provide regular feedback, and hold employees accountable for their performance.
• Support consistent curriculum delivery through class observations, coaching, and ongoing training.
• Create a positive team culture built on enthusiasm, collaboration, reliability, and care for children.
• Recognize strong performance and address concerns promptly and professionally.

Deliver an Exceptional Family Experience

• Build relationships with children and parents, creating a club where families feel welcomed, supported, and excited to return.
• Ensure classes are engaging, organized, age-appropriate, and aligned with KidsUnited standards.
• Guide families through the experience from their first inquiry and trial class to enrollment and ongoing participation.
• Listen to parent feedback, resolve concerns thoughtfully, and follow through on commitments.
• Identify opportunities to improve member satisfaction and retention.

Lead Daily Operations

• Oversee opening and closing procedures, facility readiness, equipment, and supplies.
• Maintain a clean, safe, and organized environment for children, families, and staff.
• Manage staff schedules and coverage to support class quality and business needs.
• Review employee time records and coordinate accurate, timely payroll.
• Maintain accurate customer records and ensure consistent use of club systems and processes.
• Follow KidsUnited operating procedures, safety practices, and brand standards.

Required Experience & Skills

• Management experience: Experience supervising employees, setting expectations, and developing a team.
• Membership sales experience: A track record of building customer relationships, following up consistently, and working toward sales goals.
• A passion for children and families: You enjoy helping children grow and understand the importance of a positive, encouraging environment.
• Strong communication: You can connect comfortably with parents, give clear direction to staff, and handle concerns professionally.
• Organization and follow-through: You can manage competing priorities, solve problems, and keep daily operations running smoothly.
• Energy and initiative: You lead by example, stay involved, and take responsibility for results.
• Schedule flexibility: Availability for weekday evenings and weekend mornings.

Preferred Experience

• Leadership in youth programs, fitness, recreation, hospitality, or another customer-focused business.
• Coaching, teaching, or early childhood development experience, particularly with children ages 18 months–9 years.
• A soccer or athletics background.
• Experience opening a new location, leading presales, or building community partnerships.

Why KidsUnited?

This is an opportunity to help build a growing business while making a meaningful impact on children and families in your community. You’ll lead a team, build lasting relationships, and help create a place where children look forward to learning every week.

If you enjoy leading people, growing a business, and bringing positive energy to everything you do, we’d love to hear from you.