General Manager in Training - South Park

Hand & Stone Franchise Corp; Charlotte (NC); On-site; USD 41,000 - 49,000; Full time

Job summary

Join a leading spa franchise as a General Manager in Training, focusing on front desk operations and sales performance. With opportunities for growth and a supportive environment, this role is perfect for a motivated leader passionate about customer service and team success.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Flexible schedule

Qualifications

• 1-3 years of leadership experience.
• Strong verbal and written communication skills.
• Proficiency in MS Office and Google Docs.

Responsibilities

• Achieving performance goals for booking and sales.
• Leading the front desk team.
• Providing exceptional guest experiences.

Skills

Leadership

Sales

Customer Service

Communication

Organizational Skills

Tools

MS Office

Google Docs/Sheets

Zenoti or similar

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Flexible schedule

Hand & Stone Massage and Facial Spa South Park, located at 4310 Sharon Rd X11, Charlotte, NC 28211, is seeking a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will focus on front desk operations, client experience, and sales performance, with a clear pathway to future management roles. Promotions depend on market growth, role availability, and performance, with the goal of developing leadership internally. If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart? FG Spa, LLC is a franchisee of Hand & Stone, operating 60 locations across 8 states. Our core culture is to PUT PEOPLE FIRST, fostering a nurturing work environment that prioritizes your growth and well-being. We support your career development through sales coaching, training, and growth opportunities into spa leadership. Compensation Package: Our competitive package includes an hourly base rate, uncapped commissions, and bonuses, with average annual earnings up to $45,000 based on performance.

As a General Manager in Training, your responsibilities include:

• Achieving performance goals such as Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Leading the front desk team to exceed sales and performance targets
• Providing exceptional guest experiences, measured by Service Level Standard scores
• Managing daily front desk operations
• Supporting General Manager in overall business management
• Training, monitoring, and coaching team members
• Recruiting, onboarding, and training new front desk staff
• Educating clients on services and enhancements
• Promoting sales, promotions, and events
• Maintaining spa cleanliness standards
• Handling administrative tasks such as sales reporting, register operations, and cash handling

The GMIT schedule varies, including weekends, days, evenings, and holidays; flexible availability is preferred.

Role Requirements:

• Passion for people and excellent service
• Flexible hours including nights, weekends, and some holidays
• Willingness to travel for training or conferences
• Strong verbal and written communication skills
• Fast learner with a positive attitude
• Proficiency in MS Office and Google Docs/Sheets; knowledge of Zenoti or similar is a plus
• Team player with the ability to work independently
• Exceptional organizational skills and multitasking ability
• Critical thinking and customer conflict resolution skills

We can’t wait to meet you!