General Manager in Training South Park

Hand & Stone - FGG Spas; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a passionate Spa Leader to join their team in Charlotte. This role offers a unique opportunity to lead front desk operations and drive sales while fostering a positive team environment. As a General Manager in Training, you'll focus on achieving performance goals, providing exceptional guest service, and mentoring team members. With a competitive compensation package and numerous benefits, this position is perfect for motivated leaders looking to advance their careers in a supportive environment that prioritizes growth and success.

Benefits

401(k) with matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Qualifications

• 1-3 years of leadership experience in a service environment.
• Proficiency in sales techniques and customer service excellence.

Responsibilities

• Lead the front desk team to meet sales and performance targets.
• Provide exceptional guest service and oversee daily operations.

Skills

Leadership

Sales

Customer Service

Communication

Organizational Skills

Tools

MS Office

Google Docs

Zenoti

Job description

Benefits:

• 401(k) with matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Hand & Stone Massage and Facial Spa South Park, located at 4310 Sharon Rd X11, Charlotte, NC 28211, is seeking a results-driven Spa Leader! The ideal candidate has 1–3 years of leadership experience, is proactive, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will focus on front desk operations, client experience, and sales, with a pathway to leading your own location. Promotions depend on market growth, role availability, and performance, with a goal of continuous leadership development. We value motivated leaders passionate about growth and success.

What Sets Us Apart? FGG Spa, LLC, a franchisee of Hand & Stone, operates over 60 locations across 8 states. Our core culture is to PUT PEOPLE FIRST! We provide a supportive environment with ongoing sales coaching, training, and growth opportunities into spa leadership.

Compensation Package: Competitive hourly base rate, uncapped commissions, and bonuses, with average annual earnings up to $45,000 based on performance.

Benefits GALORE!

• Medical, Dental, Vision, Life, and Supplemental Insurance with employer contributions
• 401K plan with 5% match
• Paid Time Off
• Competitive compensation including commissions and bonuses
• Safe, professional work environment
• Employee discounts on retail and services
• Opportunities for professional growth

As a GM in Training, you will:

• Achieve performance goals such as Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Lead the front desk team to meet sales and performance targets
• Provide exceptional guest service
• Oversee daily front desk operations
• Assist in managing daily business operations
• Train, monitor, and coach team members
• Participate in recruiting, onboarding, and training new hires
• Educate clients on services and promotions
• Maintain spa cleanliness standards
• Handle administrative tasks like sales reporting and cash handling

The schedule includes weekends, evenings, and holidays, with flexible availability preferred.

Role Requirements

• Passion for communication and service
• Flexibility to work nights, weekends, and holidays
• Willingness to travel for training and meetings
• Excellent communication skills
• Fast learner with a positive attitude
• Ability to work in a fast-paced environment
• Proficiency in MS Office and Google Docs; knowledge of booking systems like Zenoti is a plus
• Strong team player with independence
• Organizational skills and attention to detail
• Customer conflict resolution skills

We look forward to meeting you!

I acknowledge that I am applying with an independently owned Hand & Stone franchisee, responsible for hiring, benefits, and employment decisions. Hand & Stone Franchise Corp. does not manage applications or employment processes.