General Manager in Training - South Park

FGG Spa, LLC; Charlotte (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

FGG Spa, LLC is seeking a Spa Leader to join their dynamic team in Charlotte, NC. This General Manager in Training position focuses on front desk operations, sales performance, and delivering exceptional customer service. The ideal candidate will have leadership experience and a passion for team success, with opportunities for advancement as the business grows.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Flexible schedule

Qualifications

• 1-3 years of leadership experience required.
• Flexible availability for various shifts.
• Motivated with a positive attitude.

Responsibilities

• Lead front desk operations and team.
• Achieve sales performance goals.
• Provide exceptional guest experiences.

Skills

Customer service

Communication

Teamwork

Organizational skills

Critical thinking

Tools

MS Office

Google Docs/Sheets

Zenoti

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Flexible schedule

Hand & Stone Massage and Facial Spa South Park, located at 4310 Sharon Rd X11, Charlotte, NC 28211, is seeking a dynamic Spa Leader! The ideal candidate has 1–3 years of leadership experience, is a self-starter, and excels in driving sales while fostering a positive team environment. As a General Manager in Training (GMIT), you will focus on front desk operations, client experience, and sales performance, with a clear pathway to future management roles. There is no fixed timeline for promotion; opportunities depend on market growth, role availability, and performance. We are committed to developing our leadership team for elevated roles when the opportunity arises. If you are a motivated leader passionate about growth and success, we’d love to hear from you!

What Sets Us Apart? FG G Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, operating 60 locations across 8 states. Our core culture is to PUT PEOPLE FIRST! Enjoy a nurturing work environment that prioritizes your growth and well-being. Your journey includes ongoing sales coaching, training, and opportunities for advancement into leadership roles.Compensation Package: We offer a competitive package with a base hourly rate, uncapped commissions, and bonuses. GMITs earn an average annual compensation of up to $45,000, depending on performance.

As a General Manager in Training, you will

• Achieve performance goals such as Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales
• Lead the front desk team to exceed sales and performance targets
• Provide an exceptional guest experience, measured by Service Level Standard scores
• Manage daily front desk operations
• Assist the General Manager in overall business management
• Train, monitor, and coach team members
• Participate in recruiting, onboarding, and training new front desk staff
• Maintain knowledge of our service menu and educate clients
• Promote sales, promotions, and events passionately
• Ensure spa cleanliness standards
• Handle administrative functions like sales reporting, register operations, and cash handling

The GMIT schedule varies, including weekends, daytime, evening, and holiday shifts, with flexible availability preferred.

Role Requirements

• Passion for customer service and people
• Flexible hours including nights, weekends, and holidays
• Occasional travel for training or conferences
• Excellent communication skills
• Fast learner with a positive attitude
• Proficiency in MS Office and Google Docs/Sheets; knowledge of Zenoti is a plus
• Team player capable of working independently
• Strong organizational skills with attention to detail and multitasking
• Critical thinking, including conflict resolution

We can’t wait to meet you!