Dispatcher II

Engineering Excellence National Account; Blue Ash (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k) retirement savings with company

Health insurance

Job summary

Service Experts is seeking an administrative assistant to provide general clerical support at our Blue Ash location. You will handle phones, process invoices, manage petty cash, and assist with purchasing, billing, HR documentation, and reporting.

Ideal candidates have a high school diploma and at least 2 years of clerical or accounting experience, with proficient MS Word, Excel, and Outlook skills. This role offers a comprehensive benefits package and stable work schedule.

Qualifications

• High school diploma or equivalent with one year of clerical or accounting experience.
• Ability to learn and follow company processes and maintain confidentiality.
• Strong attention to detail and ability to meet deadlines under pressure.
• Proficient in MS Word, Excel and Outlook with good communication skills.

Responsibilities

• Answers telephone and routes calls to the appropriate person.
• Disburses petty cash, reconciles cash expenditures, and submits documentation for replenishment.
• Creates purchase orders and obtains management approval, logging documentation.
• Process accounts receivable: invoices, payments, and related reports.
• Maintain consigned inventory records and reconcile invoices to POs.
• Process timesheets, billing inquiries, and month-end close activities.
• Handle HR-related docs, new-hire paperwork, and payroll-related filings.

Skills

Phone etiquette

Cash handling

Clerical accuracy

Microsoft Word

Microsoft Excel

Outlook

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Welcome!Provides general administrative and clerical support to the location following standardized processes and procedures. Utilizes various computerized systems and software to perform tasks. Variation in tasks is contingent on the size and staffing level of the location. Work is performed under general supervision with latitude for limited decision making.Key Responsibilities:Answers telephone and assists call or routes call to appropriate person. Sorts and opens mails, orders office supplies, and maintains files.Disburses cash from Petty Cash Fund, collects receipts and other required documentation for use of petty cash, reconciles cash expenditures to balance fund monthly, and submits required documentation to Accounts Payable for replenishment of fund.Removes payments and documents from Lock Bock, enters required information in cash log, completes deposit slip and deposits funds in bank, and faxes/emails deposit information and receipt to designated person.As requested or from approved list, enters required information into designated system in order to create Purchase Orders. Obtains management approval of purchase order and routes/retains purchasing documentation in accordance with standardized procedures.Maintains spreadsheet record of usage of consigned inventory; creates purchase orders in designated system as inventory is used; reconciles available consigned inventory to usage spreadsheet, and reconciles invoices to purchase orders for consigned inventory.Processes extended warranty claims in accordance with established procedures and processes to include reviewing individual product warranty information in order to complete appropriate vendor’s warranty documents. Completes Returned Goods Authorization forms and log and tracks payments/credits from vendor.Reviews timesheets for completeness, correctness, and required approvals prior to faxing to appropriate corporate personnel for entry into time-keeping system. Calculates piece rate payments due in accordance with piece-rate program and gathers data relating to spiffs payments due in order to complete spreadsheet for routing for entry by corporate personnel.Responsible for timely and accurate completion of billing activities and related reports. Ensures that all billing inquiries are researched and resolved quickly using approved training techniques.Responsible for timely and accurate completion of accounts receivable activities including, but not limited to, printing invoices and mailing to customers, calling on accounts with balance owed, collecting cash/check/credit card payments and deposits made timely, and related reports.Responsible for membership activities including filing agreements, calling on customers to schedule visits, generating monthly reports, and handling the Ad Builder website.Responsible for timely closing of center tickets and job ensuring accuracy of all information.Gathers required information and documentation in order to complete Employee Action Notice using the Exponent HR System. Emails/faxes new-hire documentation and other required forms and documents to payroll.Generates various systems reports in order to document updated status of activities and complete required fiscal close forms for month, quarter, and year-end close. May be required to calculate estimated values for wages due, pending invoices, or other items.Follows SOX procedures to ensure all required files and documents are in place and correct.Represents the company professionally, honestly, and ethically in all business matters and activities.Performs similar/other duties as needed or assigned.Regular, reliable attendance.Qualifications:High school diploma or equivalent with one year of experience in general clerical or accounting clerkKnowledge of generally accepted administrative practices and proceduresAbility to learn and follow company process and procedures, including the fundamentals of human resource related record keeping and record retentionAbility to maintain confidentiality of human resource and other sensitive dataAbility to work well under pressureAbility to meet deadlines consistently with high levels of attention to detailCapable of dealing with stressful situations and unhappy customersAbility to learn and follow company process and proceduresAbility to multitask in a busy work environment and to organize and manage multiple prioritiesExcellent customer-service, verbal and written communication, and interpersonal skillsExperience or training the use of computers and related systems in an administrative office environmentWorking knowledge of Microsoft Word, Excel and Outlook software applicationsEffective communication skills to communicate with customer and to resolve customer issues, complaints, or concernsAbility to communicate with co-workers and customers in a pleasant, business-like, and customer focused manner. Ability to communicate with a diverse customer population.Ability to work effectively in both a team and an independent environmentWhat Do We Offer You as a Service Experts Employee?Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.Competitive Pay, including incentive opportunities for many positionsPaid Time Off and Company Holiday PayMedical /Dental /Vision Insurance programs401(k) Retirement Savings Plan with company matching contributionsLife Insurance, for you and options you can elect for your familyShort-term and Long-term disability insurance options, that protects you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, health advocacy programsWorld Class Training opportunities through our Experts UniversityCareer Development opportunities• Minimum Experience: 2+ years• Minimum Education: High School Diploma/GEDEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Engineering Excellence.Engineering Excellence is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]