Supervisor, Field Operations

Engineering Excellence National Account; San Antonio (TX); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Health insurance

401(k) plan

Career development

Job summary

Service Experts in Texas seeks a skilled supervisor to lead technicians and helpers installing, maintaining, and servicing residential and light commercial HVAC equipment. You will schedule daily work, conduct meetings, and ensure safety and quality control across projects.

You will train staff on technical skills, safety practices, and company processes while delivering excellent customer service and maintaining proper inventory of parts and tools.

Qualifications

• High school diploma or GED with additional training and 5+ years HVAC experience.
• Demonstrated basic leadership skills.
• Demonstrated ability to train others in technical skills and customer service.
• Must possess EPA and safety certifications.

Responsibilities

• Supervises technicians and helpers installing, maintaining, and servicing HVAC equipment.
• Plans and schedules work to maximize productivity and meet customer needs.
• Trains employees on technical skills, safety, and company procedures.
• Maintains safety, vehicle, and tool inventories; submits material requisition where needed.
• Represents the company professionally and maintains high customer satisfaction.

Skills

Leadership in field

Training others

Customer service

Safety compliance

Reading wiring diagrams

HVAC troubleshooting

Electrical troubleshooting

Blueprint reading

Physical stamina

Licensing & certifications

Education

High school diploma or GED

5+ years HVAC experience

HVAC technical training certification

Tools

HVAC service tools

EPA certification

Job description

Welcome!Supervises technicians and helpers who are installing, maintaining, and servicing residential and/or light commercial HVAC equipment and accessories. Oversees daily work and ensures adequate staffing to meet customer needs, assists technicians with unusual or difficult assignments, trains and coaches employees, ensures that safety rules and practices are followed, and conducts quality-control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work. Work is performed under the direction of the General Manager.Key Responsibilities:Reviews and monitors upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customerConducts regular meetings with technicians and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives.Assists technicians with major, unusual or difficult assignments and/or problems. Conducts quality control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.Trains employees on technical skills, company processes and procedures, and safety rules and practicesResponsible for delivery of excellent customer service and sustaining high levels of customer satisfactionEnsures company property, vehicles, and tools are being used, maintained and properly accounted forRepresents the company professionally, honestly, and ethically in all business matters and activitiesEnsures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities.Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiativesServes as a resource to the sales staff on technical issues regarding products and servicesAssists the General Manager with administrative tasks and other duties as needed or assignedAs needed to meet customer needs, performs service, maintenance, and installation workPerforms similar/other duties as needed or assignedQualifications/Skills:High school diploma or GED with additional training and 5 plus years’ experience in HVAC with technical training certification requiredDemonstrated basic leadership skillsDemonstrated ability to train others in technical skills and effective customer serviceMust possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work areaEPA and safety certifications requiredAdvanced skills in servicing heating, air conditioning, and ventilation equipment as well as related accessoriesProficient mechanical aptitude and the ability to operate all necessary tools and equipmentProficient and able to operate all necessary tools and equipment to perform various service projectsProficient at reading wiring diagrams and blueprints as well as troubleshoot problems with electrical, refrigerant, and duct systems on HVAC equipmentProficient and able to properly start up and balance airflow and to properly align belts and pulleys on all systems with no supervisionProficient and able to install a basic duct fittingAdvanced skills in troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with no supervision.Ability to calculate heat gain and loss on buildings using approved methodsEffective communication skills to communicate with customer and resolve customer issues, complaints, or concernsEffective and efficient time-management and organizational skillsValid driver’s license with acceptable driving recordAvailable to work flexible hours and on-call shifts as neededAbility to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or· crawl.Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areasAbility to safely climb 300lb load capacity rated ladders with a 30lb tool beltNatural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perceptionAbility to lift up to 75 pounds and ability to lift and carry items weighing up to 50 poundsThe above statements are intended to describe the general nature and level of work being performed.They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:Competitive Pay with incentive opportunitiesPaid Time Off and Company Holiday PayMedical, Dental, and Vision Insurance programs401(k) Retirement Savings Plan with company matching contributionsLife Insurance and disability insurance optionsSupplemental benefit programsWorld Class Training opportunities through our Experts UniversityCareer Development opportunities• Minimum Experience: 4+ years • Minimum Education: High School Diploma/GED Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Engineering Excellence.Engineering Excellence is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail]