General Manager I - Distribution

DHL Air (UK) Ltd; Tolleson (AZ); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

General Bonus Plan

401K

generous PTO policy

Job summary

DHL Supply Chain is seeking an Implementation General Manager to lead new start‑up operations within our Technology sector. This role provides strategic and operational leadership from initial start‑up through transition to a fully operational environment, with full P&L ownership and close customer engagement.

The ideal candidate brings General Manager or Senior Operations Manager experience, proven start‑up success, and hands-on leadership of cross-functional teams in fast-paced settings, with

Qualifications

• GM experience OR Senior Operations Manager experience with full P&L ownership
• Proven full P&L management experience with financial accountability
• Experience building and developing strong site culture and high-performing teams
• Experience working with Tier 1 WMS solutions (Blue Yonder, Manhattan, or comparable enterprise systems)
• Experience working directly with customers and managing customer relationships
• Ability to travel approximately 80%

Responsibilities

• Oversee day‑to‑day operations of the warehouse, including receiving, storing, and shipping goods efficiently and accurately
• Develop and implement strategies to optimize warehouse processes, minimize costs, and maximize productivity
• Lead and motivate a team of Operations Managers and staff, providing coaching, guidance, and support while developing a strong team culture
• Ensure compliance with safety regulations and company policies, and oversee site activities to maintain a safe, clean, and efficient environment
• Utilize warehouse management systems (WMS), automation and other technology to track inventory and monitor performance
• Manage vendor relationships, and ensure cost‑effective services while managing the site in accordance with the agreement
• Prepare and analyze reports on performance, inventory levels, and other key metrics to drive actions
• Lead customer relationships by maintaining close daily contact to ensure satisfaction
• Responsible for the site’s profit and loss (P&L) influenced by customer relationships
• Prepare and present Monthly/Quarterly Business Reviews to customers, leveraging team collaboration

Skills

General management

P&L ownership

Customer relationship management

WMS experience

Start-up operations

Travel readiness

Education

Bachelor's degree or equivalent

Tools

Blue Yonder WMS

Manhattan WMS

Tier 1 WMS familiarity

Job description

Description

DHL Supply Chain is looking to hire an Implementation General Manager to lead new start‑up operations within our Technology sector. This role will provide strategic and operational leadership throughout the implementation and launch of new business opportunities, ensuring successful execution from initial start‑up through transition into a fully operational environment. Candidates must have General Manager‑level experience or Senior Operations Manager experience with full P&L ownership. Start‑up implementation experience is highly preferred, with proven success launching new operations, establishing processes, stabilising performance, and supporting customer implementations. Strong customer‑facing experience is required, including the ability to build relationships, communicate effectively with customers, manage expectations, and serve as a trusted operational partner throughout implementation and ongoing operations.

Candidates must have experience leading complex operations, developing teams, and building a strong site culture. Tier 1 Warehouse Management System (WMS) experience is required. This position requires a highly adaptable leader who can manage complex implementations, influence cross‑functional teams, collaborate directly with customers, and operate effectively in a fast‑paced environment. The ability and willingness to travel approximately 80% is a requirement.

Required Qualifications

• General Manager experience OR Senior Operations Manager experience with full P&L ownership
• Proven full P&L management experience with demonstrated financial accountability
• Required experience building and developing strong site culture and high‑performing teams
• Required experience working with Tier 1 WMS solutions (Blue Yonder, Manhattan, or comparable enterprise systems)
• Required experience working directly with customers and managing customer relationships
• Required ability to travel approximately 80%

Preferred Qualifications

• Experience leading start‑up operations and new facility implementations
• Experience supporting large‑scale customer implementations
• Strong background in continuous improvement and operational excellence methodologies

Locations and Levels

This position can be filled in either, Fort Worth TX, Las Vegas NV, Pheonix AZ or Columbus OH. And pending the experience level of the candidate can be filled at the GMI, GMII or GMIII level.

General Manager I - Distribution

The General Manager I role has a national salary range of $120,000 - $155,000.

Benefits

• Medical
• Dental
• Vision
• Prescription
• Discounted Stock Purchase
• General Bonus Plan
• 401K
• generous PTO policy

Job Description

• Oversee day‑to‑day operations of the warehouse, including receiving, storing, and shipping goods efficiently and accurately.
• Develop and implement strategies to optimize warehouse processes, minimize costs, and maximize productivity.
• Lead and motivate a team of Operations Managers and staff, providing coaching, guidance, and support as needed, while also developing a strong team culture.
• Ensure compliance with safety regulations and company policies, and oversee operational and personnel activities in the facility to maintain a safe, clean, and efficient working environment.
• Utilize warehouse management systems (WMS), automation and other technology to track inventory, monitor performance metrics, and identify areas for improvement.
• Manage vendor relationships, and ensure cost‑effective services and supplies while managing the site in accordance with the commercial agreement.
• Prepare and analyze reports on warehouse performance, inventory levels, and other key metrics to inform decision‑making and drive continuous improvement.
• Lead customer relationships by maintaining close daily contact to ensure strong connections and customer satisfaction.
• Responsible for the site’s profit and loss (P&L), which is directly influenced by customer relationships.
• Prepare and present Monthly/Quarterly Business Review (MBR/QBR) to customer, leveraging strong team collaboration.

Required Education And Experience

• 5+ years managerial/supervisory experience, required
• 2+ years of experience in a supply chain, warehousing or distribution environment, required
• Experience in Third Party Logistics (3PL) and/or Contract Logistics, preferred
• Staff management, required
• P&L management, preferred
• Project management, preferred
• Bachelor’s degree or equivalent, preferred
• Warehouse Management Systems (WMS) experience, preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.