General Manager I - Distribution

DHL Supply Chain; Westerville (OH); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Discounted Stock Purchase

General Bonus Plan

PTO

Job summary

DHL Supply Chain is seeking an Implementation General Manager to lead new operations within our Technology sector. This role involves strategic leadership throughout implementation and launch, focusing on customer satisfaction and operational excellence.

The ideal candidate will possess General Manager-level experience with full P&L ownership, strong customer-facing skills, and the ability to travel approximately 80%. The position offers a salary range of $120,000 - $155,000 and multiple benefits including Medical, Dental, and a 401K.

Qualifications

• 5+ years managerial/supervisory experience required.
• 2+ years experience in supply chain, warehousing or distribution required.
• Experience in Third Party Logistics (3PL) preferred.

Responsibilities

• Oversee day-to-day warehouse operations.
• Develop strategies to optimize warehouse processes.
• Lead and motivate a team of Operations Managers and staff.
• Ensure compliance with safety regulations and company policies.
• Utilize warehouse management technology to track inventory.
• Manage vendor relationships and ensure cost-effective services.
• Prepare and analyze reports on warehouse performance.
• Maintain strong customer relationships for satisfaction.

Skills

General Manager experience

P&L management

Team building

WMS experience

Customer relationship management

Ability to travel

Education

Bachelor’s degree or equivalent

Tools

Warehouse Management Systems (WMS)

Job description

Implementation General Manager – Job Addendum

DHL Supply Chain is looking to hire an Implementation General Manager to lead new start-up operations within our Technology sector. This role will provide strategic and operational leadership throughout the implementation and launch of new business opportunities, ensuring successful execution from initial start-up through transition into a fully operational environment. Candidates must have General Manager-level experience or Senior Operations Manager experience with full P&L ownership. Start-up implementation experience is highly preferred, with proven success launching new operations, establishing processes, stabilizing performance, and supporting customer implementations. Strong customer‑facing experience is required, including the ability to build relationships, communicate effectively with customers, manage expectations, and serve as a trusted operational partner throughout implementation and ongoing operations.

Candidates must have experience leading complex operations, developing teams, and building a strong site culture. Tier 1 Warehouse Management System (WMS) experience is required. This position requires a highly adaptable leader who can manage complex implementations, influence cross‑functional teams, collaborate directly with customers, and operate effectively in a fast‑paced environment. The ability and willingness to travel approximately 80 % is a requirement.

Required Qualifications

• General Manager experience or Senior Operations Manager experience with full P&L ownership
• Proven full P&L management experience with demonstrated financial accountability
• Experience building and developing strong site culture and high‑performing teams
• Experience working with Tier 1 WMS solutions (Blue Yonder, Manhattan, or comparable enterprise systems)
• Experience working directly with customers and managing customer relationships
• Ability to travel approximately 80 %

Preferred Qualifications

• Experience leading start‑up operations and new facility implementations
• Experience supporting large‑scale customer implementations
• Strong background in continuous improvement and operational excellence methodologies

General Manager I – Distribution

The General Manager I role has a national salary range of $120,000 – $155,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy.

As a General Manager at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in developing and implementing strategic processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of operational space.

Job Description

• Oversee day‑to‑day operations of the warehouse, including receiving, storing, and shipping goods efficiently and accurately.
• Develop and implement strategies to optimize warehouse processes, minimize costs, and maximize productivity.
• Lead and motivate a team of Operations Managers and staff, providing coaching, guidance, and support as needed, while also developing a strong team culture.
• Ensure compliance with safety regulations and company policies, and oversee operational and personnel activities in the facility to maintain a safe, clean, and efficient working environment.
• Utilize warehouse management systems (WMS), automation and other technology to track inventory, monitor performance metrics, and identify areas for improvement.
• Manage vendor relationships, and ensure cost‑effective services and supplies while managing the site in accordance with the commercial agreement.
• Prepare and analyze reports on warehouse performance, inventory levels, and other key metrics to inform decision‑making and drive continuous improvement.
• Lead customer relationships by maintaining close daily contact to ensure strong connections and customer satisfaction.
• Responsible for the site’s profit and loss (P&L), which is directly influenced by customer relationships.
• Prepare and present Monthly/Quarterly Business Review (MBR/QBR) to customer, leveraging strong team collaboration.

Required Education And Experience

• 5+ years managerial/supervisory experience, required
• 2+ years of experience in a supply chain, warehousing or distribution environment, required
• Experience in Third Party Logistics (3PL) and/or Contract Logistics, preferred
• Staff management, required
• P&L management, preferred
• Project management, preferred
• Bachelor’s degree or equivalent, preferred
• Warehouse Management Systems (WMS) experience, preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.