General Manager I - Distribution

DHL Air (UK) Ltd; Fort Worth (TX); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

General Bonus Plan

401K

Generous PTO

Job summary

DHL Supply Chain is seeking an Implementation General Manager to lead new start-up operations in the Technology sector. You will provide strategic and operational leadership from startup through transition into a fully operational environment, with full P&L ownership.

This role requires a highly adaptable leader with Tier 1 WMS experience and extensive customer-facing collaboration. Travel ~80% and responsibility for developing teams, building a strong site culture, and guiding complex

Qualifications

• General Manager level or Senior Operations Manager with full P&L ownership.
• Experience launching new operations, establishing processes, stabilizing performance.
• Strong customer-facing experience and relationship management.

Responsibilities

• Oversee day-to-day warehouse operations, including receiving, storing, and shipping.
• Develop and implement strategies to optimize warehouse processes and costs.
• Lead and motivate a team of managers and staff with a strong culture.
• Ensure safety compliance and efficient working environment.
• Utilize WMS and technology to track inventory and performance.
• Lead customer relationships and manage site P&L; present MBR/QBR.

Skills

General Manager experience

Senior Operations Manager experience

P&L ownership

Start-up implementation experience

Customer-facing experience

Travel 80%

Education

Bachelor’s degree or equivalent

Tools

Blue Yonder WMS

Manhattan WMS

Job description

Description

DHL Supply Chain is looking to hire an Implementation General Manager to lead new start-up operations within our Technology sector. This role will provide strategic and operational leadership throughout the implementation and launch of new business opportunities, ensuring successful execution from initial start-up through transition into a fully operational environment. Candidates must have General Manager-level experience or Senior Operations Manager experience with full P&L ownership. Start-up implementation experience is highly preferred, with proven success launching new operations, establishing processes, stabilizing performance, and supporting customer implementations. Strong customer-facing experience is required, including the ability to build relationships, communicate effectively with customers, manage expectations, and serve as a trusted operational partner throughout implementation and ongoing operations.

DHL Supply Chain is looking to hire an Implementation General Manager to lead new start-up operations within our Technology sector. This role will provide strategic and operational leadership throughout the implementation and launch of new business opportunities, ensuring successful execution from initial start-up through transition into a fully operational environment. Candidates must have General Manager-level experience or Senior Operations Manager experience with full P&L ownership. Start-up implementation experience is highly preferred, with proven success launching new operations, establishing processes, stabilizing performance, and supporting customer implementations. Strong customer-facing experience is required, including the ability to build relationships, communicate effectively with customers, manage expectations, and serve as a trusted operational partner throughout implementation and ongoing operations. Candidates must have experience leading complex operations, developing teams, and building a strong site culture. Tier 1 Warehouse Management System (WMS) experience is required. This position requires a highly adaptable leader who can manage complex implementations, influence cross-functional teams, collaborate directly with customers, and operate effectively in a fast-paced environment. The ability and willingness to travel approximately 80% is a requirement.

Required Qualifications

• General Manager experience OR Senior Operations Manager experience with full P&L ownership
• Proven full P&L management experience with demonstrated financial accountability
• Required experience building and developing strong site culture and high-performing teams
• Required experience working with Tier 1 WMS solutions (Blue Yonder, Manhattan, or comparable enterprise systems)
• Required experience working directly with customers and managing customer relationships
• Required ability to travel approximately 80%

Preferred Qualifications

• Experience leading start-up operations and new facility implementations
• Experience supporting large-scale customer implementations
• Strong background in continuous improvement and operational excellence methodologies

This position can be filled in either, Fort Worth TX, Las Vegas NV, Pheonix AZ or Columbus OH. And Pending the experience level of the candidate can be filled at the GMI, GMII or GMIII level.

General Manager I - Distribution

The General Manager I role has a national salary range of $120,000 - $155,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy.

As a General Manager at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in developing and implementing strategic processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of operational space.

Job Description

• Oversee day-to-day operations of the warehouse, including receiving, storing, and shipping goods efficiently and accurately.
• Develop and implement strategies to optimize warehouse processes, minimize costs, and maximize productivity.
• Lead and motivate a team of Operations Managers and staff, providing coaching, guidance, and support as needed, while also developing a strong team culture.
• Ensure compliance with safety regulations and company policies, and oversee operational and personnel activities in the facility to maintain a safe, clean, and efficient working environment.
• Utilize warehouse management systems (WMS), automation and other technology to track inventory, monitor performance metrics, and identify areas for improvement.
• Manage vendor relationships, and ensure cost-effective services and supplies while managing the site in accordance with the commercial agreement.
• Prepare and analyze reports on warehouse performance, inventory levels, and other key metrics to inform decision-making and drive continuous improvement.
• Lead customer relationships by maintaining close daily contact to ensure strong connections and customer satisfaction.
• Responsible for the site's profit and loss (P&L), which is directly influenced by customer relationships.
• Prepare and present Monthly/Quarterly Business Review (MBR/QBR) to customer, leveraging strong team collaboration.

Required Education And Experience

• 5+ years managerial/supervisory experience, required
• 2+ years of experience in a supply chain, warehousing or distribution environment, required
• Experience in Third Party Logistics (3PL) and/or Contract Logistics, preferred
• Staff management, required
• P&L management, preferred
• Project management, preferred
• Bachelor’s degree or equivalent, preferred
• Warehouse Management Systems (WMS) experience, preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.