General Manager, Home Remodeling - Growth Leader

West Shore Home; Des Moines (IA); On-site; USD 270,000 - 330,000; Full time

Benefits offered by this job

Paid training

Health insurance options

401(k) with company match

HSA with company match

Paid holidays and PTO

Employee discount program

Job summary

West Shore Home in Altoona, IA is seeking a General Manager to drive performance across Sales, Installation, and Customer Service at the local branch. You will develop the branch plan, manage daily operations, and align with corporate objectives to deliver strong results.

You will own the P&L, optimize costs, lead a growing team, and ensure a 5-star customer experience. A proven track record in construction or home-improvement leadership, with strong analytics and people skills, is essential for

Qualifications

• Industry knowledge and a proven track record of success in the Construction and Home Improvement industry
• Demonstrated ability to analyze multiple ever-changing data points to develop strategies to overcome obstacles and keep the promises of our company to our customers
• Relentless focus on customer service.
• Strong leadership capabilities with a focus on team success & employee engagement
• Must have a valid smart phone or smart device in order to log into Company required systems using two-factor authentication
• Valid Driver’s License with a clean driving record

Responsibilities

• Develop and execute the branch business plan aligned with company objectives.
• Analyze market, customer, and competitive trends to identify growth opportunities.
• Develop training, hiring, induction, and retention strategies to maintain required capacity.
• Monitor headcount, backlog, conversion, and other key branch metrics.
• Partner with division and corporate leadership to ensure alignment.
• Own branch P&L, revenue, profitability, gross margin, and operating expenses.
• Identify and implement opportunities to improve financial performance.
• Set and achieve quarterly net sales targets.
• Lead sales systems and performance to drive branch growth.
• Monitor KPIs, quality, productivity, and customer service.
• Build and support a high-performing installation team focused on one-day installations and minimal service needs.
• Champion a 5-star customer experience across all branch operations.
• Ensure compliance with company policies, regulations, permitting, DOT, HR, and safety standards.
• Foster a safety-first culture.
• Serve as the primary link between branch operations and division leadership.
• Own branch performance and profitability across key metrics, including: Net Income & Net Sales Volume; NSLI & Installed Revenue; Installation FPY & RID; Accounts Receivable & Cost of Goods Sold; CS Cases; Backlog Conversion

Job description

West Shore Home in Altoona, IA is seeking a General Manager to drive performance across Sales, Installation, and Customer Service at the local branch. You will develop the branch plan, manage daily operations, and align with corporate objectives to deliver strong results.

You will own the P&L, optimize costs, lead a growing team, and ensure a 5-star customer experience. A proven track record in construction or home-improvement leadership, with strong analytics and people skills, is essential for