General Manager, HOA

RadNet, Inc.; Sterling (VA); On-site; USD 75,000 - 110,000; Full time

Job summary

Legum and Norman, an Associa company, seeks an experienced HOA General Manager to oversee a large-scale community in Sterling, VA. This onsite role manages office, admin, and maintenance projects including capital improvements, and serves as the liaison among homeowners, the Board, committees, staff, and vendors.

Daily duties include implementing Board policy, inspecting the community, issuing violation notices, coordinating meetings, managing budgets, coordinating RFPs, prioritizing requests,

Qualifications

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and homeowner requests.
• Willingness to obtain CMCA, AMS, or PCAM (company paid).
• Customer service driven and team oriented.
• Proactive communication and problem solving to improve processes and reduce expenses.
• Ability to interpret financials and create budgets, including Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Effective project management and ability to manage multiple projects.

Responsibilities

• Implement Board policy and directives within the management agreement scope.
• Walk and inspect the community; ensure code, compliance, and rules are followed.
• Issue violation notices to homeowners and follow up.
• Meet and greet homeowners, Board members, and vendors.
• Respond to inquiries in person, by phone, and email.

Skills

Customer service

Team orientation

Effective communication

Education

CMCA

AMS

PCAM

Job description

Legum and Norman, an Associa company, is seeking an experienced HOA General Manager to oversee a large-scale HOA community in Sterling, VA.

The General Manager is an onsite role overseeing all office, administrative, and maintenance projects to include capital improvements. The General Manager is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect community. Ensure the community is well maintained and the Code, Compliance, Rules & Regulations are followed.
• Issues violation notices to homeowners and follow-up to ensure the correction was made.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquires in-person, by phone, and email.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review financial reports, interpret Balance Sheet, Income Statement, Operating Expenses, and reserves.
• Submit RFPs, manage the bidding and vendor selection process, develop vendor relationships, and mange capital projects.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Other projects as assigned.

Requirements

• 2+ years of community association experience.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain and maintain CMCA, AMS, or PCAM, company paid.
• Customer service driven and team oriented.
• Takes ownership and initiative. Proactive communication skills and forthcoming with ideas and solutions to improve processes, create efficiencies, and reduce expenses.
• Ability to interpret financials and create budgets, to include Balance Sheet, Income Statement, Operating Expenses, Reserve Study, Delinquency Reports, Variance Analysis, etc.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken) with effective conflict resolution techniques.

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Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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