General Manager - Guest Experience & Team Growth

Workstream; Dover (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

Meal allowance

Paid Training

Team-centric culture

Job summary

Freddy’s Frozen Custard & Steakburgers in Dover, OH, is seeking a General Manager to lead guest relations, service quality and team development in a fast-paced environment. The role focuses on delivering a fun, high-energy dining experience while guiding staff through training and performance goals.

The position offers opportunities for growth within a supportive Freddy’s family culture, with emphasis on guest satisfaction, profitability, and continuous improvement.

Qualifications

• Prior restaurant management or leadership role with a history of quality guest service.
• Experience reading financial statements, sales or activity reports to measure productivity.
• Ability to motivate and train a diverse staff in a fast-paced environment.
• Strong attention to detail, time management and prioritization.
• Effective communication with guests and team members.
• Proficient in typical desktop software programs.
• Experience with inventory, schedules, spreadsheets, labor management and P&L.

Responsibilities

• Lead service and quality expectations for the team.
• Provide a fun, fast-paced and fulfilling work environment for team members.
• Develop self and team members to meet long-term growth goals.

Skills

Guest service

Team building

Leadership

Coaching

Time management

Communication

P&L knowledge

Excel

Tools

Excel

Job description

Freddy’s Frozen Custard & Steakburgers in Dover, OH, is seeking a General Manager to lead guest relations, service quality and team development in a fast-paced environment. The role focuses on delivering a fun, high-energy dining experience while guiding staff through training and performance goals.

The position offers opportunities for growth within a supportive Freddy’s family culture, with emphasis on guest satisfaction, profitability, and continuous improvement.