General Manager — Guest Experience & Ops Leader

Rainier Guest Services, LLC; Ashford (WA); On-site; USD 65,000 - 105,000; Full time

Job summary

CoolWorks.com - Jobs in Great Places seeks a General Manager to lead National Park Inn operations, directing and inspiring team members to uphold guest hospitality, cleanliness, and product presentation. This hands-on role requires strong leadership and attention to detail in a fast-paced environment.

The position emphasizes managing payroll, schedules, budgets, and safety/quality standards while maintaining excellent guest service and consistent operation across hotel and retail tasks.

Qualifications

• High School Diploma/G.E.D. equivalent required. Management or related college degree strongly preferred.
• Two years restaurant and hotel experience required.
• National park hotel operations experience strongly preferred.
• Able to learn and use POS system including computerized cash register and credit card terminal.
• Possess ServSafe Manager and MAST/TIPS certifications.

Responsibilities

• Monitor, problem solve, and direct supervisors and employees to ensure efficient and safe completion of all daily hotel and retail tasks to maintain a clean, sanitized and well-organized operation.
• Train, on-board, and schedule staff.
• Maintain operation records such as schedules, payroll, deposits, and daily cash reports.
• Manage staff appropriately to enforce standards and minimize personnel conflicts.
• Completes daily cash reports, payroll, monthly inventories, employee required corporate training and yearly evaluations.

Skills

Leadership

Staff training

POS system

Cash handling

Customer service

Education

High School Diploma

Tools

POS system

Credit card terminal

Cash register

Job description

CoolWorks.com - Jobs in Great Places seeks a General Manager to lead National Park Inn operations, directing and inspiring team members to uphold guest hospitality, cleanliness, and product presentation. This hands-on role requires strong leadership and attention to detail in a fast-paced environment.

The position emphasizes managing payroll, schedules, budgets, and safety/quality standards while maintaining excellent guest service and consistent operation across hotel and retail tasks.