General Manager

Rainier Guest Services, LLC; Ashford (WA); On-site; USD 65,000 - 105,000; Full time

Job summary

CoolWorks.com - Jobs in Great Places seeks a General Manager to lead National Park Inn operations, directing and inspiring team members to uphold guest hospitality, cleanliness, and product presentation. This hands-on role requires strong leadership and attention to detail in a fast-paced environment.

The position emphasizes managing payroll, schedules, budgets, and safety/quality standards while maintaining excellent guest service and consistent operation across hotel and retail tasks.

Qualifications

• High School Diploma/G.E.D. equivalent required. Management or related college degree strongly preferred.
• Two years restaurant and hotel experience required.
• National park hotel operations experience strongly preferred.
• Able to learn and use POS system including computerized cash register and credit card terminal.
• Possess ServSafe Manager and MAST/TIPS certifications.

Responsibilities

• Monitor, problem solve, and direct supervisors and employees to ensure efficient and safe completion of all daily hotel and retail tasks to maintain a clean, sanitized and well-organized operation.
• Train, on-board, and schedule staff.
• Maintain operation records such as schedules, payroll, deposits, and daily cash reports.
• Manage staff appropriately to enforce standards and minimize personnel conflicts.
• Completes daily cash reports, payroll, monthly inventories, employee required corporate training and yearly evaluations.

Skills

Leadership

Staff training

POS system

Cash handling

Customer service

Education

High School Diploma

Tools

POS system

Credit card terminal

Cash register

Job description

The General Manager is responsible for the direction of all National Park Inn team members in providing a consistently high standard of excellence in guest service, cleanliness, and product presentation. This is a hands-on position that leads and inspires associates and supervisors daily. The General Manager cultivates a team environment that focuses on guest hospitality and attention to detail. The General Manager motivates, participates and instills accountability to achieve the highest level of team performance.

ESSENTIAL FUNCTIONS

• Monitor, problem solve, and direct supervisors and employees to ensure efficient and safe completion of all daily hotel and retail tasks to maintain a clean, sanitized and well-organized operation.

• Train, on-board, and schedule staff.

• Maintain operation records such as schedules, payroll, deposits, and daily cash reports.

• Manage staff appropriately to enforce standards and minimize personnel conflicts.

• Completes daily cash reports, payroll, monthly inventories, employee required corporate training and yearly evaluations.

• Conduct regular pre-shift meetings with supervisors and front-line associates ensuring clear and direct communication for the shift.

• Attend and participate in National Park Service Periodic Evaluations, Public Health Inspections and Safety/Environmental meetings.

• Manage payroll and applicable site-specific budget.

• Ensure that cash controls standards are met in cash handling and safe accountability ensuring accuracy, organization and security.

• Ensure health and sanitation guidelines are followed and standards are consistently met in F&B units.

• Ensure strong attention in food presentation, portion controls, and quality of product.

• Work closely with the Retail Operations Manager to ensure gift shop stock levels are at a seasonal optimum to maximize revenue, and cleanliness of the operation.

• Communicate and interact regularly and professionally with numerous people including Guest Services administrative staff and National Park Service representatives to ensure efficient operation of hotel.

• Forecast and analyze sales, labor, and profit. Ensure compliance with established budget.

• Respond to customer inquiries and resolve customer complaints.

• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.

• Notify Director of Operations and Park General Manager of all unusual events, circumstances or other safety/quality/guest issues.

• Act as Company's point of contact with client. Represent the company in a professional and positive manner at all times. Maintain and enhance the company's image when interacting with clients, guests, associates, and vendors.

• Maintain awareness of safety issues and report them immediately to your manager.

• Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required. Management or related college degree strongly preferred.

• Two years restaurant and hotel experience required.

• National park hotel operations experience strongly preferred.

• Able to learn and use POS system including computerized cash register and credit card terminal.

• Possess ServSafe Manager and MAST/TIPS certifications.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally.

• Able to sit and stand for extended periods and climb stairs occasionally.

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English. Able to read and write work-related documents in English.

• Physical presence at the job site is essential to perform job duties.