General Manager, Guest Experience & Operations

Sloomoo Institute LLC; Houston (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

Sloomoo Institute LLC is seeking a General Manager to lead the launch and daily operations at our Houston location, directing a 40+ staff to deliver an exceptional guest experience while overseeing multi-million-dollar budgets and procurement. The role requires strategic leadership, strong operations acumen, and a commitment to Sloomoo’s values of joy, accountability, collaboration, and excellence.

The ideal candidate will drive operational efficiency, maintain brand integrity, and build a

Qualifications

• Preferred bachelor’s degree in hospitality, business administration, or related field.
• Experience in operational management within a guest-facing operation.
• Budgetary and line management experience (essential).
• Ability to prioritize the needs of the different departments.
• Excellent time management and organizational skills.
• Excellent communication skills and a friendly, approachable manner with staff from across the organization.
• Ability to build and maintain strong relationships with key consultants and contractors.
• Ability to engage with colleagues in a diplomatic manner.
• Energetic, perceptive, confident problemsolver with a good sense of humor.
• Minimum age: 18 years.

Responsibilities

• Full P&L responsibility.
• Develop and manage multi-million-dollar budget, forecast and profitability.
• Manage floor manager, production, retail store manager, and staff.
• Manage procurement and inventory.
• Develop Standard Operating Procedures.
• Ensure staff are following all Standard Operating Procedures.
• Maintain brand integrity throughout the experience.
• Provide leadership and line management to the Sloomoo Inc. team, ensuring resourcing is planned for new developments, and staffing is managed across the site.
• Support all operational department store regularly review their working practices and seek improvements to reduce the likelihood of accidents.
• Maximize guest admissions income from the forecast and work with the senior management team, setting future forecasts and budgets.
• Control labor spend to ensure we are hitting and exceeding targets.
• Provide a world-class guest experience evidenced by positive survey results.
• Provide an engaging and rewarding workplace for all employees with a competitive retention rate and proven promotion.
• Meet (and exceed) projected guest counts and projections.
• Creation and implementation of improvements for guest satisfaction, employee experience and revenue growth.
• Data-driven use of data to drive your decision making for sales and production.
• Complete accident/incident report with documented follow-through and resolution for each accident/incident within 24 hours of the incident.
• Other responsibilities as assigned.

Skills

Leadership

Budgeting

Operational management

Communication

Time management

Staff development

Problem solving

Education

Bachelor's degree in hospitality, business administration, or related field

Job description

Sloomoo Institute LLC is seeking a General Manager to lead the launch and daily operations at our Houston location, directing a 40+ staff to deliver an exceptional guest experience while overseeing multi-million-dollar budgets and procurement. The role requires strategic leadership, strong operations acumen, and a commitment to Sloomoo’s values of joy, accountability, collaboration, and excellence.

The ideal candidate will drive operational efficiency, maintain brand integrity, and build a