General Manager

Sloomoo Institute LLC; Houston (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

Sloomoo Institute LLC is seeking a General Manager to lead the launch and daily operations at our Houston location, directing a 40+ staff to deliver an exceptional guest experience while overseeing multi-million-dollar budgets and procurement. The role requires strategic leadership, strong operations acumen, and a commitment to Sloomoo’s values of joy, accountability, collaboration, and excellence.

The ideal candidate will drive operational efficiency, maintain brand integrity, and build a

Qualifications

• Preferred bachelor’s degree in hospitality, business administration, or related field.
• Experience in operational management within a guest-facing operation.
• Budgetary and line management experience (essential).
• Ability to prioritize the needs of the different departments.
• Excellent time management and organizational skills.
• Excellent communication skills and a friendly, approachable manner with staff from across the organization.
• Ability to build and maintain strong relationships with key consultants and contractors.
• Ability to engage with colleagues in a diplomatic manner.
• Energetic, perceptive, confident problemsolver with a good sense of humor.
• Minimum age: 18 years.

Responsibilities

• Full P&L responsibility.
• Develop and manage multi-million-dollar budget, forecast and profitability.
• Manage floor manager, production, retail store manager, and staff.
• Manage procurement and inventory.
• Develop Standard Operating Procedures.
• Ensure staff are following all Standard Operating Procedures.
• Maintain brand integrity throughout the experience.
• Provide leadership and line management to the Sloomoo Inc. team, ensuring resourcing is planned for new developments, and staffing is managed across the site.
• Support all operational department store regularly review their working practices and seek improvements to reduce the likelihood of accidents.
• Maximize guest admissions income from the forecast and work with the senior management team, setting future forecasts and budgets.
• Control labor spend to ensure we are hitting and exceeding targets.
• Provide a world-class guest experience evidenced by positive survey results.
• Provide an engaging and rewarding workplace for all employees with a competitive retention rate and proven promotion.
• Meet (and exceed) projected guest counts and projections.
• Creation and implementation of improvements for guest satisfaction, employee experience and revenue growth.
• Data-driven use of data to drive your decision making for sales and production.
• Complete accident/incident report with documented follow-through and resolution for each accident/incident within 24 hours of the incident.
• Other responsibilities as assigned.

Skills

Leadership

Budgeting

Operational management

Communication

Time management

Staff development

Problem solving

Education

Bachelor's degree in hospitality, business administration, or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Manager

Full Time Houston, TX, US

Salary: $100,000.00 Annually

JobTitle:GeneralManager

Reportingto:VPofOperations

ABOUTSLOOMOO

Sloomoo celebrates joy through an interactive experiential world, focused on slime, hands-on play, and all things #satisfying. Sloomoo launched in October of 2019 with an immersive 12,000 square-foot experience in Soho, NYC, where hand-crafted, artisanal slime (dozens of textures and the most delicious scents), soothing ASMR, and wondrous delights (you can slingshot slime, walk on slime, design your own slime, and more) converge with glossy, contemporary design.

Sloomoo’s universe has expanded - there are now a total of 7 Institutes (NYC, LA, Houston, Chicago, Atlanta, Charlotte, Washington DC) and 2 MiniMoos (Boston, Philadelphia) with more to come.

MiniMoos are smaller than the Institutes but packed with as much color, surprise, and play.

The brand has been featured in People Magazine, Vogue, the Today Show, the Kelly Clarkson Show, the Tamron Hall Show, Forbes, INC, and more.

The mission: Deliver joy, whether you’re a kid or kid-at-heart.

PositionSummary

We are seeking an energetic, strategic, and hands-on General Manager to lead the launch and daily operations of our Los Angeles location. Leading a staff of 40+ on a daily basis to deliver an exceptional experience for our guests and at the same time you will be manufacturing thousands of tons of slime every year. You will lead the daily operation and management of Sloomoo Inc, creating an inclusive culture and a warm welcome for our guests, volunteers, and staff.

TheGeneralManagerwillbeconfidentinmanagingpeople,projectsandbudgets,andwillknowwhentodelegateandwhentotakeownership.Theywillbringapositiveandempoweringattitudetotheteam,andtheirmotivatingapproachwillensuredeliverytoahighstandardacrossthesite.Theywillbeabletoworkwitharangeofdifferentstakeholdersanddemonstrateflexibilityandaproactiveanddiplomaticapproachtoproblem-solving.TheGeneralManagerwilltaketheleadontheplanninganddeliveryofworkstreams,ensuringthattheVPofOperationsiskeptinformedandinvolvedinkeydecisionmaking.

You will be key toupholdingSloomoo’svalues:

1.Joy–JoyisourDNA.Wesparkwonder,play,andcreativityineverythingwedo.

2.Accountability–Weownit.Everyaction,everyresult—ournameisonit.

3.Collaboration–Joyhappenswhenwecreatetogether.Weriseasoneteam.

4.Innovation–Wepushlimits,dreambig,andturnboldideasintoreality.

5.Inclusivity–Everyonebelongs.Everyvoicematters.

6.Resilience–Wepivot,solve,andgrowstrongerthrougheverychallenge.

7.Excellence–Goodisn’tenough.Weobsessoverthedetailsthatmakegreatness.

Responsibilities:

• FullP&Lresponsibility.
• Developandmanagemulti-million-dollarbudget,forecastandprofitability.
• Managefloormanager,production,retailstoremanager,andstaff.
• Manageprocurementandinventory.
• DevelopStandardOperatingProcedures.
• EnsurestaffarefollowingallStandardOperatingProcedures.
• Maintainbrandintegritythroughouttheexperience.
• ProvideleadershipandlinemanagementtotheSloomooInc.team,ensuringthatresourcingisplannedfornewdevelopments,andstaffingismanagedacrossthesite.
• Supportalloperationaldepartmentstoregularlyreviewtheirworkingpracticesandseekimprovementstoreducethelikelihoodofaccidents.
• Maximizeguestadmissionsincomefromtheforecastandworkwiththeseniormanagementteam,settingfutureforecastsandbudgets.
• ControlLaborspendtoensurewearehittingandexceedingtargets.
• Provideaworldclassguestexperienceasevidencedbypositivesurveyresults.
• Provideanengagingandrewardingworkplaceforallemployeeswithacompetitiveretentionrateandprovenpromotion.
• Meet(andexceed)projectedguestcountandprojections.
• Creationandimplementationofimprovementsforguestsatisfaction,employeeexperienceandrevenuegrowth.
• DataDriven-usedatatodriveyourdecisionmakingforsalesandproduction.
• Completeaccident/incidentreportwithdocumentedfollowthroughandresolutionforeachaccident/incidentwithin24hoursoftheincident.
• Other responsibilities as assigned.

Qualifications:

• Preferredbachelor’sdegreeinhospitality,businessadministration,orrelatedfield.
• Experienceinoperationalmanagementwithinaguest-facingoperation.
• Budgetaryandlinemanagementexperience(essential).
• Abilitytoprioritizetheneedsofthedifferentdepartments.
• Excellenttimemanagementandorganizationalskills.
• Excellentcommunicationskillsandafriendlyandapproachablemannerwithstafffromacrosstheorganization,ensuringgoodworkingrelationships.
• Abilitytobuildandmaintainstrongrelationshipswithkeyconsultantsandcontractors.
• Abilitytoengagewithcolleaguesinadiplomaticmanner.
• Energetic,perceptive,confidentproblemsolverwithagoodsenseofhumor.
• Minimumage:18years.

InclusivityCommitment:

Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.