General Manager — Family Entertainment Center Leader

Family Entertainment Group LLC; Sandusky (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Family Entertainment Group LLC in Sandusky, OH seeks a General Manager to lead a high-volume entertainment location. You will oversee guest experience, operations across games, food & beverage, and retail, and drive financial performance.

Responsibilities include leading a team, optimizing labor, managing schedules, and ensuring safety, compliance, and brand standards. Travel to other locations may be required.

Qualifications

• 3–5+ years of leadership experience in family entertainment, arcade, hospitality, theme park, or retail operations.
• Proven success managing multi-disciplinary teams in high-volume environments.
• Strong business acumen and comfort with P&L ownership and operational analytics.
• Excellent communication, coaching, organization, and problem-solving skills.
• Proficiency in scheduling systems, POS, inventory tools, Microsoft Office, and basic technical troubleshooting.

Responsibilities

• Lead daily operations across games, attractions, food & beverage, and retail, ensuring smooth execution and alignment with brand standards.
• Champion Optimal Player Conditions by proactively monitoring game uptime, equipment functionality, and tech team performance.
• Maintain a clean, safe, organized environment that meets or exceeds company expectations and regulatory requirements.
• Analyze guest feedback, online reviews, and mystery shop results to continuously elevate service delivery and satisfaction.
• Oversee inventory, vendor performance, and preventative maintenance routines to ensure product and equipment reliability.
• Recruit, hire, train, and develop a high-performing team that reflects the company’s purpose and performance standards.
• Conduct performance evaluations, deliver ongoing coaching, and manage disciplinary processes in alignment with HR practices.

Skills

Leadership experience

P&L ownership

Financial analytics

Communication

Scheduling systems

Travel willingness

Problem-solving

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

POS systems

Inventory tools

Microsoft Office

Basic technical troubleshooting

Job description

Family Entertainment Group LLC in Sandusky, OH seeks a General Manager to lead a high-volume entertainment location. You will oversee guest experience, operations across games, food & beverage, and retail, and drive financial performance.

Responsibilities include leading a team, optimizing labor, managing schedules, and ensuring safety, compliance, and brand standards. Travel to other locations may be required.