General Manager (GM) Harker Heights

Winpin 85 Investments Llc; Harker Heights (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vacation/Sick pay

401K

Management bonus options

Job summary

85C Bakery Cafe is seeking a General Manager to lead daily store operations, drive sales, and oversee all aspects of staff performance. You will mentor a high-performing team across departments, ensure exceptional customer service, and uphold quality, service, and cleanliness standards in a fast-paced bakery environment.

The role requires hands-on leadership, ability to work nights and weekends, and a strong focus on coaching and training to improve operations and guest satisfaction.

Qualifications

• High school diploma required; AA in hospitality or related field preferred.
• Minimum 2 years of store management experience in bakery, restaurant, or fast-food.
• Excellent written and verbal communication; strong interpersonal skills.

Responsibilities

• Meet and exceed sales and profitability objectives; drive store results through others.
• Recruit, retain, and develop a diverse staff.
• Deliver outstanding customer service and coach staff to model ideal behaviors.

Skills

Communication skills

Interpersonal skills

Team leadership

Customer service

Operations knowledge

Education

High School Diploma

AA degree in Hospitality Management or related field

Job description

Join 85C Bakery Cafe as a General Manager.

General Manager is responsible for achieving maximum sales and optimum profit, while mentoring a cohesive team of high‑performing management and staff, and acting as a backup when the General Manager is unavailable. The GM maintains an open line of communication among staff, liaises between Store Operations and Corporate, and upholds the highest standards of Quality, Service, and Cleanliness (QSC) while supporting 85°C’s vision and directives.

Essential Functions

• Meet and exceed sales and profitability objectives; maintain high personal sales level and drive store results through others.
• Support the recruitment, retention, and development of a diverse pool of talent.
• Deliver the highest level of customer service to each guest; drive customer service by coaching and modeling desired behaviors.
• Maintain high standards of quality control, hygiene, and health & safety.
• Store associates are expected to cross‑train in each department (Bread, Cake, POS, Bar).
• Monitor and meet performance standards, including 85°C policies, core values, and standard operating procedures.

Qualifications

Minimum Education: High School Diploma; AA degree in Hospitality Management or related field preferred.

Minimum Experience: Two (2) years of store management experience in bakery, restaurant, or fast‑food.

• Excellent communication skills, both written and verbal.
• Excellent interpersonal skills, high self‑confidence, and ability to clearly communicate complex information.
• In‑depth understanding of 85°C products and future concepts.
• Demonstrated success in training, operations development, and customer service.
• Maintain and foster an owner mentality among self and all sub‑ordinating managers.
• Personal familiarity with daily store operation, from opening to closing.
• Experience in managing high‑volume stores, directly supervising ten (10) or more employees.
• Ability to work full‑time, including nights and weekend hours.

Physical requirements: moderate lifting (up to 50 pounds), walking, bending, stooping, kneeling, squatting, continuous standing and walking, repetitive hand motions, and reaching overhead. Employees may be exposed to extreme temperatures in coolers and freezers.

Benefits

• Health insurance
• Vacation/Sick pay
• 401K
• Management bonus options