General Manager-GM

Forefront; Chesterfield Court House (VA); On-site; USD 100,000 - 120,000; Full time

Job summary

Forefront is seeking a General Manager to lead on-site operations and drive exceptional resident, patient, and customer experiences in a healthcare environment. You will oversee culinary and dining operations, financial performance, and staff across all meal periods, while upholding safety and quality standards.

The role balances strategic oversight with hands-on execution, requiring travel for company meetings and strong collaboration with client leadership to meet contractual and quality

Qualifications

• Experience leading culinary/dining operations.
• Proven ability to manage budgets and drive financial performance.
• Strong team leadership and staff development skills.

Responsibilities

• Direct daily culinary and dining operations to ensure quality, service, and presentation.
• Oversee production, service flow, and staffing across all meal periods.
• Maintain safe, clean, and organized kitchen and dining environment.
• Manage P&L performance including food cost, labor, and operating expenses.
• Develop budgets, forecasts, and corrective action plans.
• Oversee purchasing, inventory controls, and vendor relationships.
• Recruit, hire, train, and develop culinary and service teams.
• Lead menu development aligned with client expectations and wellness initiatives.
• Drive innovation, seasonal programming, and resident engagement.
• Serve as primary liaison with client leadership and residents.
• Ensure compliance with HACCP, OSHA, ServSafe, and state regulations.

Skills

Leadership

Operations management

Budgeting & P&L

Food service

Team development

Compliance

Job description

Forefront is dedicated to enhancing lives through exceptional culinary and support services. As a leader on our team, you play a vital role in driving operational success within a healthcare environment. Through our core values Tenacity, Integrity, Creativity, Service Excellence, Safety, and Caring, you will lead teams, ensure high-quality service delivery, and help create a clean, safe, and healing environment for all.

If you are passionate about leading people, developing teams, and making a meaningful impact, we invite you to join us.

Why You’ll Love Leading With Us

• Supportive Culture: Collaborate with a leadership team that values input, accountability, and continuous improvement
• Growth-Focused: Access to leadership development, Lean Six Sigma opportunities, and career advancement pathways
• Comprehensive Benefits: Medical, dental, vision, life insurance, 401(k), pet insurance, and unlimited PTO

Salary: $100,000 - $120,000

The General Manager is the senior on-site leader responsible for the overall performance, culture, and operational success of a Forefront-managed community or account.

The GM serves as the primary client partner, strategic leader, and operational driver, ensuring Forefront delivers an exceptional resident, patient, or customer experience while meeting all contractual, financial, and quality objectives.

This is a hands-on leadership role that balances strategic oversight with daily operation execution.

Essential Functions And Duties

Operations Leadership

• Direct daily culinary and dining operations to ensure consistent quality, service, and presentation
• Oversee production, service flow, and staffing across all meal periods
• Implement company standards, recipes, and hospitality programs
• Maintain a safe, clean, and organized kitchen and dining environment

Financial Management

• Manage P&L performance including food cost, labor, and operating expenses
• Develop budgets, forecasts, and corrective action plans
• Oversee purchasing, inventory controls, and vendor relationships
• Analyze financial reports and drive continuous improvement

Team Leadership

• Recruit, hire, train, and develop culinary and service teams
• Conduct coaching, performance management, and succession planning
• Build a culture of accountability, engagement, and hospitality
• Ensure effective scheduling and labor productivity

Culinary & Menu Management

• Lead menu development aligned with client expectations and wellness initiatives
• Ensure recipe adherence, portion control, and food quality
• Collaborate with Registered Dietitians on therapeutic and specialized diets
• Drive innovation, seasonal programming, and resident engagement

Client & Resident Relations

• Serve as primary liaison with client leadership and residents
• Participate in food committees and resident feedback forums
• Lead service recovery and satisfaction initiatives
• Support marketing events and community functions

Compliance & Safety

• Ensure compliance with HACCP, OSHA, ServSafe, and state regulations
• Oversee sanitation, allergy management, and infection control
• Conduct audits and maintain required documentation

Strategic Growth

• Support new business surveys and contract retention
• Lead training and rollout of corporate initiatives
• Monitor trends and implement best practices

Travel

Occasional travel for company meetings by car and/or plane may be required

General Responsibility As Required For Position

• Responsible for acting in conformance with all facility and departmental policies and procedures including those relating to Human Resources, Code of Ethics and Business Conduct, Health and Safety regulations, Compliance requirements, Patient Rights, Confidentiality, and HIPAA. Responsible for acting in conformance with accrediting agency standards.
• Attends department meetings as required.
• Demonstrates accountability to accept responsibility for personal/professional growth and any required certification/licenses, if applicable.
• Completes mandatory training and competencies annually.

AAP/EEO Statement

Forefront will not discriminate based on race, color, sex, height, weight, disability, national origin, religion, marital status, pregnancy, military service, genetics, sexual orientation, gender identity, age, or any other protected class in its hiring practices, conditions for transfer or promotion, policies, discipline, discharge, terms, conditions or benefits of employment.

Other Duties As Assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Job duties, tasks, responsibilities, and activities may change from time to time.