Supervisor Resident Experience-SUPRE

Forefront; Billings (MT); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Job summary

Forefront is seeking a Supervisor Resident Experience to lead our culinary team in a healthcare environment. You’ll mentor staff, ensure safe food handling, and deliver resident-centered service in a supportive culture.

Candidates with strong food/culinary background and proven leadership will help create a resident-directed environment, plan events, and maintain quality standards across dining and activities for our community.

Qualifications

• Verbal and writing abilities necessary to communicate with staff, residents, and families.
• Motor coordination and dexterity required to prepare food and operate equipment.
• Willingness to perform routine, repetitive tasks with interruptions.
• Ability to read, understand, and follow recipe directions and diet orders.
• Identify resident needs and support a resident-directed service culture.
• Assist training staff on service recovery and resident experience initiatives.
• Educate associates on creating a safe, healthy work environment.
• Plan learning circles focused on residents’ experience.
• Involve residents in experience decisions and seek solutions.
• Be the first contact for questions, concerns, emergencies; coordinate with responders.

Responsibilities

• Lead the culinary team to deliver high-quality dining experiences for residents.
• Plan and implement resident-focused events and seasonal celebrations.
• Maintain portion control procedures and food safety standards.
• Build relationships with residents and market programs within the community.
• Attend department meetings and support staff development and training.

Skills

Verbal and writing abilities

Motor coordination

Manual dexterity

Read recipes and diet orders

Resident-focused service

Job description

Forefront is dedicated to enhancing lives through exceptional culinary and support services. As a member of our team, you play an important role in maintaining a clean, safe, and comfortable environment in a healthcare setting. Guided by our core values Tenacity, Integrity, Creativity, Service Excellence, Safety, and Caring, you help support healing and well‑being for those we serve. If you take pride in your work and enjoy making a difference each day, we would love to have you on our team.

Why You’ll Love Working With Us

• Supportive Culture: Work alongside a team that values respect, teamwork, and doing the job right
• Growth Opportunities: On-the-job training and opportunities to learn new skills
• Competitive Benefits: Full-time team members are eligible for medical, dental, vision, life insurance, 401(k), and more

Forefront Healthcare is looking for a passionate leader to join our team! We have an exciting opportunity for a Supervisor Resident Experience. We are looking for a strong food/culinary background who has proven leadership with teams.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verbal and writing abilities necessary to communicate and work effectively with various levels of staff, residents, family members, and the public.
• Motor coordination and manual dexterity are required to prepare food and operate dietary equipment.
• Willingness to perform routine, repetitive tasks with frequent interruptions. An appreciation of the value of food and dietary equipment and an awareness of the requirement for careful handling and economy of serving.
• Ability to read, understand, and follow recipe directions, diet orders, and work assignments.
• Supports the culinary team in creating a culture that is resident-directed, focused on identifying and highlighting resident needs, creating an environment that promotes exceptional service, and allowing opportunities for being well‑known and belonging in the community.
• Speaks often of residents to identify likes and dislikes. Supports service recovery plans when needed and trains the staff on required learnings.
• Supports educating all associates on creating an environment where partnership and cooperation create a safe, healthy work environment.
• Suggest topics and lead learning circles focused on the residents’ experience.
• Involves residents in all resident experience decisions and asks residents for solutions to any issues the community encounters.
• Supports residents and guests with questions, concerns, and emergencies; may be the first point of contact for emergency responders and/or regulatory agencies.
• Supports a monthly newsletter/calendar of events and activities.
• Plan and implement special seasonal events to celebrate resident birthdays, anniversaries, and holidays.
• Adheres to standards for dining room and special event services.
• Build relationships and market programs.
• Serve food in accordance with established portion control procedures.
• Prepare food in accordance with standard recipes and special requests.
• Responsible for acting in conformance with all facility and departmental policies and procedures including those relating to Human Resources, Code of Ethics and Business Conduct, Health and Safety regulations, Compliance requirements, Patient Rights, Confidentiality, and HIPAA. Responsible for acting in conformance with accrediting agency standards.
• Attends department meetings as required.
• Demonstrates accountability to accept responsibility for personal/professional growth and any required certification/licenses, if applicable.
• Completes mandatory training and competencies annually.

This is an hourly position, with expected hours to include: Days, evenings, some weekends, and some holidays. A schedule will be provided, and the associate will use appropriate timekeeping methods to document hours worked.

Forefront will not discriminate based on race, color, sex, height, weight, disability, national origin, religion, marital status, pregnancy, military service, genetics, sexual orientation, gender identity, age, or any other protected class in its hiring practices, conditions for transfer or promotion, policies, discipline, discharge, terms, conditions or benefits of employment.