Task Force Operations Manager | Shaner Hotels

Socket.dev; State College (Centre County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

Company-paid life insurance

Disability coverage

401(k) with company match

Generous PTO including holidays and BD

Job summary

Shaner Hotels Corporate Office in State College, PA, seeks a Task Force Operations Manager to lead multiple departments and ensure seamless hotel operations. The role requires a college degree or equivalent, at least two years in a similar role, strong front desk/accounting/HR knowledge, and excellent communication; willingness to travel to other properties.

You will train staff, balance departments, maximize guest experience and profitability, and participate in scheduling, payroll, and

Qualifications

• College degree preferred.
• Minimum of two years of experience in a similar position.
• Knowledge of front desk, accounting, and HR procedures.
• Exceptional communication skills; bilingual English/Spanish preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee the successful operation and administration of all hotel departments.
• Lead hiring, scheduling, payroll support, and staff development.
• Ensure compliance with all daily procedures and safety standards.
• Balance departments while maximizing guest experience and profitability.
• Travel to other hotel locations as needed.

Skills

Communication

Bilingual English/Spanish

Front desk procedures

Accounting procedures

Human Resources procedures

Multitasking

Travel readiness

Education

College degree

Tools

Front desk accounting software

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures compliance with and completion of all daily operational procedures of Shaner and/or franchise.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
• Responsible for responding and handling guest related issues pertaining to the department.
• Ensures communication with above-property leadership, General Manager, all other Department Managers, Supervisors and Staff.
• Assists in managing all aspects of employee performance to ensure productivity and a quality work environment.
• Other duties as assigned.

Responsibilities

The Task Force Operations Manager will be responsible for the successful operation and administration of all departments in the hotel. The ideal candidate will have a combination of education, and training/experience that provides the required skills such as hiring and processing staff, writing schedules, assisting with payroll/accounting, handling employee relations and maintaining proper security of all cash funds. A minimum of two years’ experience and a college degree, or equivalent, is preferred. This position requires the ability to assist in the balancing of departments while focusing on providing an exceptional experience to every guest and maximizing profitability at the same time. We are seeking an energetic, service-oriented leader who can effectively direct, train, coach, motivate, engage, and provide feedback to the staff, supervisors and managers on a daily basis in accordance with the standards of Shaner Hotels and the franchise (if applicable.) This position will require travel to certain hotel locations where needed, potentially for extended periods of time.

Qualifications

• College Degree preferred.
• Minimum of two years of experience in a similar position.
• Knowledge of front desk/accounting/Human Resources procedures and protocol.
• Exceptional communication skills. Bilingual English/Spanish preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Located in the heart of State College, Pennsylvania, our Shaner Hotels Corporate Office offers an exciting and collaborative work environment where innovation, teamwork, and professional growth are at the center of everything we do. Just minutes from Penn State University and nestled in the scenic surrounding of Mount Nittany, our corporate headquarters provides the ideal setting to build a rewarding career in hospitality.

As a member of our Corporate Office team, you'll work alongside experienced professionals dedicated to supporting the success of more than 70 hotels across our growing portfolio. From Accounting, Finance, Human Resources, Information Technology, Sales and Marketing, Revenue Management, Development, eCommerce, and Operations, every department plays a vital role in delivering exceptional service and driving the continued success of Shaner Hotels.

At Shaner, we believe our associates are our greatest asset. We foster a culture that encourages collaboration, continuous learning, and career advancement, empowering every team member to reach their full potential while making a meaningful impact on our organization.

We are proud to offer a competitive compensation package along with a comprehensive benefits program for eligible full-time associates, including:

• Competitive salary
• Medical, dental, and vision insurance
• Company-paid and voluntary life insurance options
• Short-term and long-term disability coverage
• 401(k) retirement plan with a discretionary company match
• Generous Paid Time Off (PTO) including holidays and birthdays
• Opportunities for professional development and career advancement
• A collaborative, supportive, and inclusive workplace culture

Build your future with Shaner Hotels—where your career has room to grow.