General Manager, Flight Experience & Growth

iFLY Holdings, LLC; Overland Park (KS); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Competitive salary and bonus

Medical, dental, vision and plans

PTO and parental leave

401k retirement

Employee assistance programs

Team member discounts on flights

Free flight time for team and family

Ongoing training and development

Job summary

iFLY Holdings, LLC is seeking a General Manager in Overland Park, KS to lead daily operations, drive profitability, and uphold a safety-first culture. You will manage a diverse team, schedule flights and staffing, and grow group events and STEM programs while delivering an exceptional guest experience.

The ideal candidate has 3–5 years in a GM role with P&L ownership, strong leadership, and the ability to partner with senior leadership on strategy.

Qualifications

• 3-5 years of proven success in General Manager role in a customer-facing industry with direct P&L ownership.
• Proven ability to drive profitability while maintaining safety standards, customer, and team member experiences.
• Proficiency in monitoring various business metrics and developing plans to address any gaps.
• Proven inclusive leadership and excellent communication skills with the ability to clearly convey objectives and visions while inspiring and guiding a diverse team.
• Strong strategic thinking and decision-making abilities in partnership with senior company leadership.
• Demonstrated success in addressing complex customer issues, considering the impact on customers, employees, and financial outcomes.
• Effective critical thinking skills to address issues promptly and effectively.
• Experience in talent acquisition, team development and training with proficiency in conducting performance-driven meetings and managing employee recognition and accountability programs.
• Competence in delegating tasks and defining roles, with a focus on efficient execution, clarity, and accountability.
• A strong commitment to safety and a proven history of enforcing safety standards.

Responsibilities

• Act with an owner/operator mindset, driving operational excellence and team performance to maximize business results.
• Oversee and manage the day-to-day operations of the facility, ensuring seamless and efficient execution of all activities within the tunnel.
• Ensure the tunnel is always fully staffed.
• Create and manage daily flight and staff schedules to ensure optimal coverage and efficiency.
• Manage inventory control and ordering of supplies to ensure operational readiness.
• Manage and maintain daily reporting, including payroll and operational reports.
• Ensure your tunnel shows as a premium venue - clean, well-maintained, and presentable both inside and outside.
• Grow group events, STEM programs, experience flyers, and other specialty areas of the business.
• Engage in, model, and train your team on selling and guest service skills, focused on delivering an unparalleled customer experience and repeat business.
• Analyze financial results to maximize profitability by monitoring key performance indicators (KPIs) and P&L Statements.
• Apply local market knowledge and community partnerships to strengthen revenue and long-term results.
• Lead and manage the leadership teams daily operations of the tunnel.
• Inspire each team member to develop and grow to their full potential.
• Collaborate with the Operations Manager, Lead Instructor and Regional Director to meet/exceed safety audits, EBITDA budget, Net Promoter Score, employee turnover, Instructor productivity and customer referrals.
• Recruit, hire, train, develop and performance manage team members.
• Define, implement and support continuous improvement processes to enhance operational efficiency.
• Uphold and enforce all safety guidelines and standards, ensuring a secure environment for both employees and customers.
• Perform regular safety audits and inspections to proactively identify and mitigate potential hazards.
• Ensure comprehensive and continuous training for all team members on safety protocols and emergency response procedures.
• Respond swiftly and thoroughly to any safety concerns or incidents, maintaining the highest standards of safety.

Skills

Leadership

P&L ownership

Strategic thinking

Communication

Education

Bachelor’s degree

Job description

iFLY Holdings, LLC is seeking a General Manager in Overland Park, KS to lead daily operations, drive profitability, and uphold a safety-first culture. You will manage a diverse team, schedule flights and staffing, and grow group events and STEM programs while delivering an exceptional guest experience.

The ideal candidate has 3–5 years in a GM role with P&L ownership, strong leadership, and the ability to partner with senior leadership on strategy.