General Manager, Family Entertainment Center Ops

Family-Entertainment-Group; Manteca (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Family Entertainment Group seeks a hands-on General Manager to drive location success, delivering a premier guest experience across games, attractions, F&B, and retail. You will lead by example, manage a high‑performing team, and ensure financial performance while upholding brand standards and regulatory requirements.

As a key leader, you will oversee scheduling, labor optimization, vendor relations, and cross-functional collaboration to maximize guest satisfaction and revenue across multiple

Qualifications

• 3–5+ years of leadership experience in family entertainment, arcade, hospitality, theme park, or retail operations
• Proven success managing multi-disciplinary teams in high-volume environments
• Strong business acumen and comfort with P&L ownership, labor management, and operational analytics
• Excellent communication, coaching, organizational, and problem-solving skills
• Proficiency in scheduling systems, POS, inventory tools, Microsoft Office, and basic technical troubleshooting

Responsibilities

• Lead daily operations across games, attractions, food & beverage, and retail, ensuring smooth execution and alignment with brand standards.
• Champion Optimal Player Conditions by proactively monitoring game uptime, equipment functionality, and tech team performance.
• Maintain a clean, safe, organized environment that meets OSHA, ADA, and local codes.
• Analyze guest feedback, online reviews, and mystery shop results to improve service delivery.
• Oversee inventory, vendor performance, and preventive maintenance routines.

Skills

Leadership experience

Communication skills

Problem-solving

Team management

Organizational skills

Flexibility

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Scheduling systems

POS systems

Inventory tools

Microsoft Office

Job description

Family Entertainment Group seeks a hands-on General Manager to drive location success, delivering a premier guest experience across games, attractions, F&B, and retail. You will lead by example, manage a high‑performing team, and ensure financial performance while upholding brand standards and regulatory requirements.

As a key leader, you will oversee scheduling, labor optimization, vendor relations, and cross-functional collaboration to maximize guest satisfaction and revenue across multiple