General Manager - East Coast Region

EOS Hospitality; New York (NY); On-site; USD 120,000 - 220,000; Full time

Job summary

EOS Hospitality operates on the East Coast with a portfolio of independent and branded hotels. We are seeking a General Manager to lead one of our New York properties, directing resort operations to meet budget goals and guest satisfaction.

The role requires 10+ years of hotel management experience, experience with independent and branded properties, strong sales/marketing and F&B background, and excellent communication and budgeting skills.

Qualifications

• Minimum of ten years of management experience in resorts or hotels.
• Independent and Branded hotel experience preferred.
• Sales, marketing and food & beverage experience preferred.
• Bachelor’s degree required.
• Excellent verbal and written communication; strong budgeting & computer skills.
• Ability to guide management and staff to deliver exceptional guest service and meet budget goals.

Responsibilities

• Lead and support all resort departments to meet policies, standards and procedures.
• Interact positively with guests promoting resort features and amenities.
• Monitor hotel operations and address deficiencies with staff.
• Maintain profitability of each department.
• Develop cost savings and profit-enhancing measures across the resort.
• Support the executive committee and leadership group.
• Manage seasonal demand strategy with the revenue team.
• Establish service recovery guidelines and respond to guest concerns promptly.
• Oversee maintenance and enforce hotel standards and compliance.

Skills

Leadership experience

Budgeting

Communication skills

Sales & Marketing

F&B experience

Education

Bachelor's degree

Job description

Overview

EOS Hospitality is consistently looking for talent to add to their property leadership teams. This is a future need to fill General Manager at one of our East Coast properties. EOS Properties include independent as well as branded hotels, including Marriott and Hilton properties and range from northern MA to southern FL and is continuously growing.

This position is responsible for the selection, training, and development of key leadership roles within the resort and for constantly monitoring hotel staff performance in all phases of service and job functions. The General Manager must be able to interact with guests, resolve problems and communicate effectively with all departments. The role must ensure the profitability of all departments to achieve the budgeted objective.

Key Responsibilities

• Leading and supporting all departments within the resort to ensure all policies and procedures and standards are being met.
• Interacting positively with guests promoting the features and amenities of the resort
• Monitoring all aspects of the hotel operation and rectifying any deficiencies with respective personnel.
• Maintaining profitability of each department
• Evaluating cost effectiveness of all aspects of the operation
• Developing cost savings and profit enhancing measures across the resort
• Providing support to the executive committee and leadership group
• Manage the overall seasonal demand strategy in partnership with the hotel’s revenue team.
• Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
• Ensure the effective operation of the hotel through the direct supervision of the operations leadership team.
• Manage the appearance, condition, and preventive maintenance of the physical hotel through the direct supervision of the Director of Engineering.
• Enforce hotel standards, policies, and procedures are in place within the hotel departments.
• Ensure compliance with federal, state and local laws.
• Perform other duties as assigned.

Required Qualifications

• Candidates must have a minimum of ten years of management experience in resorts or hotels.
• Independent and Branded hotel experience (limited and full service) preferred.
• Strong prior experience in sales and marketing and food & beverage is preferred.
• Bachelor’s degree is required.
• The candidate must have excellent communication skills, both verbal and written and good computer and budget analysis skills.
• The role requires the ability to maneuver within an ever-changing environment providing guidance and support to management and staff so that they can offer exceptional guest service and attain the budgeted goals.

Annual Salary range from $120,000 to $220,000; depending on geographic location.