General Manager

Santacruz; Maryland; On-site; USD 120,000 - 180,000; Full time

Job summary

Maryland Resort in Maryland is seeking an enthusiastic and detail-oriented General Manager to lead all operations and uphold our service culture. The GM will provide leadership and strategic planning to all departments, aiming for maximized operations and guest satisfaction.

The role emphasizes developing financial strategies, coaching Directors, setting performance expectations, and championing guest satisfaction while ensuring policy compliance and continuous improvement across the

Qualifications

• Associate’s degree in Hospitality, Business, or related field; or equivalent combination of education and experience.
• Minimum 5 years of leadership in hospitality at the department/division director level.
• Resort or attraction-based background preferred over big-box convention hotel experience; candidates who combine theme park and hotel operations experience are especially well-suited.
• Minimum 2 years developing and implementing annual budgets; forecasting revenues and expenses, and generating plans to meet expected margins.
• Demonstrated proficiency in Microsoft Office suite.

Responsibilities

• Develop financial strategies by estimating, forecasting, ensuring staffing for revised forecasts, and aligning resources.
• Lead Directors to accomplish objectives through coaching and mentoring.
• Communicate job expectations and monitor performance across departments.
• Champion guest satisfaction and resolve issues with patrons and staff.
• Enforce policies, procedures, and Traditions across departments.
• Ensure guest services objectives are met by monitoring performance and implementing improvements.
• Prepare strategic plans, action plans, and drive productivity, quality, and customer-service standards.

Skills

Leadership

Financial acumen

Customer service

Problem-solving

Organizational skills

Attention to detail

Multitasking

Enthusiasm

Education

Bachelor’s degree in Hospitality or related field

Associate’s degree in Hospitality, Business, or related field

Tools

Microsoft Office

Job description

A Maryland Resort is seeking an enthusiastic and detail-oriented professional to serve as the new General Manager.

The General Manager is responsible for all aspects of operations at the resort. The GM is an ambassador for the brand who also provides leadership and strategic planning to all departments in support of our service culture, maximized operations, and guest satisfaction.

Essential Duties & Responsibilities

• Works with Directors to develop financial strategies by estimating, forecasting, ensuring each department is staffed appropriately for any revised forecast, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; and minimizing the impact of variances.
• Leads all Directors to accomplish objectives through ongoing coaching and mentoring.
• Communicates job expectations; plans, monitors, appraises, and reviews, and takes any corrective actions on the job contributions for all departments.
• Champion for guest satisfaction and works with department leadership to investigate and resolve any issues with patrons and/or staff.
• Ensures departments adequately enforce all policies, procedures, and Traditions.
• Ensures guest services operational objectives by monitoring and correcting individual performance when necessary.
• Prepares information and recommends strategic plans and reviews; prepares and completes action plans; implements productivity, quality, and customer-service standards; resolves problems; completes audits; identifies trends; determines system improvements; implements change.

Basic Qualifications & Skills

• Associate’s degree in Hospitality, Business, or related field; or equivalent combination of education and experience.
• Minimum 5 years of leadership in hospitality at the department/division director level.
• Resort or attraction-based background preferred over big-box convention hotel experience; candidates who combine theme park and hotel operations experience are especially well-suited.
• Minimum 2 years developing and implementing annual budgets; forecasting revenues and expenses, and generating plans to meet expected margins.
• Demonstrated proficiency in Microsoft Office suite.

Desired Qualifications & Traits

• Strong Financial Acumen.
• Significant customer service experience.
• Strong problem-solving and organizational skills.
• Attention to detail and ability to exceed quality standards.
• Enthusiastic and positive energy.
• Multi-tasking ability.
• Bachelor’s degree in Hospitality, Business, or related field; or equivalent combination of education and experience.

Reference #4446

Location: Maryland