General Manager

OTO Development; Marathon (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Life insurance

Tuition assistance

Paid time off

Paid holidays

Travel discounts

Job summary

OTO Development is seeking a General Manager for a key property in Marathon, FL. This leadership role requires directing hotel operations to maximize revenue, guest satisfaction, and team performance on a daily basis.

You will oversee budgeting, vendor relations, and franchise standards while building strong community ties and ensuring a safe, well-maintained property. Travel may be required, with leadership reporting to the Regional Director of Operations.

Qualifications

• Minimum of 5 years of progressive hotel management experience.
• Proven leadership of teams and guest service results.
• Financial acumen to work with and understand financial information and data.
• Bachelor's degree or extensive relevant work experience.
• Strong communication skills (oral and written) and effective listening.
• Experience leading direct sales with at least 50% market mix of total revenues.
• Valid driver's license from the appropriate state.
• Exceptional time management and multitasking skills.
• Customer focus with a commitment to guest and employee satisfaction.

Responsibilities

• Lead property revenue generation through sales and marketing efforts.
• Maintain strong market relationships and local network.
• Manage vendor relationships and negotiate service agreements.
• Review financial reports and identify performance gaps and improvement strategies.
• Coach and support hotel team to manage occupancy, rates, wages and controllable expenses.
• Ensure property meets franchise standards and is safe and secure.
• Provide feedback and guidance to team members and supervisors.
• Review guest feedback and data to identify service improvements.
• Interface with customers to gather feedback on product and service quality.

Skills

Leadership

Financial acumen

Communication

Time management

Customer focus

Problem solving

Multitasking

Sales leadership

Education

Bachelor's degree or equivalent experience

Job description

We are pleased to announce a wonderful career opportunity for a General Manager.

This is an exceptional opportunity to become a key player on our leadership team at this property!

What will you be doing most days?

• Lead the property in the generation of revenue through sales and marketing efforts
• Maintain strong knowledge of and relationships in the local market
• Manage relationships with hotel vendors and negotiates service agreements as appropriate
• Review financial reports and statements to understand the property's performance versus its budget and expenses while working to determine areas of concern and develops strategies to improve performance
• Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses. Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction.
• Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
• Ensure service, technical skills, and other training occurs throughout the property
• Establish and maintains open, collaborative relationships with direct reports and entire team
• Establish a presence with team members on property and actively solicits team member feedback and utilize an \"open door\" policy
• Hire team members who demonstrate strong functional expertise, creativity, and leadership
• Observe service behaviors of team members and provides feedback to individuals and/or supervisors.
• Review comment cards, guest survey results, and other data to identify areas of improvement with team members
• Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
• Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
• Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
• Ensure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized where appropriate
• Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members

What are the requirements for this position?

• You have a minimum of 5 years of progressive hotel management experience
• You have previous hotel management experience with a proven success in leadership of teams and guest service results
• You have the financial acumen required to work with and understand financial information and data
• You have a bachelor's degree or an extensive amount of relevant work experience
• You have excellent communication skills in order to convey information and ideas clearly (both oral and written), as well as, effective listening skills to understand issues and work toward problem resolution
• You have prior leadership over direct sales efforts producing at least 50% market mix of total revenues
• You have a valid driver's license from the appropriate state
• You have exceptional time management and multitasking skills
• You have a customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel

Physical Requirements For This Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position may require occasional travel.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs.

• including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: General Manager

Department: Property

Exempt

Position Reports to: Regional Director of Operations

Revised 5/8/26