General Manager Dog Daycare

Dogtopia; Herndon (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in pet services is seeking a General Manager for their dog daycare. This exciting role requires an energetic and organized individual with strong management and operations experience. You'll lead a dynamic team, ensuring exceptional customer service and fostering a positive culture while managing finances and schedules. With opportunities for career growth and the unique perk of bringing your dog to work, this position is perfect for dog lovers eager to make a difference in a thriving environment.

Benefits

Bring your dog to work

Training in dog obedience and behavior

Dynamic team culture

Career growth opportunities

Flexible scheduling

Paid time off

Medical benefits

Incentives

Qualifications

• Management and operations experience in a fast-paced environment.
• Strong leadership skills and a passion for dogs.

Responsibilities

• Ensure high standards in customer experience and team engagement.
• Oversee financial management and develop revenue growth strategies.
• Create staffing schedules and maintain a positive team culture.

Skills

Management Experience

Customer Service Excellence

Team Training

Financial Management

Education

Bachelor's Degree in Business Management

Experience in Pet Services

Job description

Join to apply for the General Manager Dog Daycare role at Dogtopia.

Dogtopia, the industry leader in dog daycare, boarding, and spa services, has an immediate opening for an energetic, organized, and business-minded individual to lead our team as General Manager. This role is suited for someone with management and operations experience who understands hard work, customer service excellence, and team training. A love for dogs is essential—plus, upon training completion, you may bring your own dog to work!

Responsibilities

1. Customer Service and Presentation: Ensure high standards in customer experience, maintain a neat front desk, and lead by example with the 3 S's (smile, story, satisfaction). Strive for high review ratings and foster team engagement.
2. Financial and Administrative Management: Oversee grooming quality, safety, schedules, and client records; manage expenses; develop revenue growth strategies; communicate proactively with district management; uphold dog care standards.
3. Team Management: Create staffing schedules, foster a positive team culture, conduct performance reviews, onboard new employees, and maintain a clean, safe environment. Lead behavior management and inventory control.

Benefits

• Bring your dog to work!
• Training in dog obedience and behavior
• Dynamic team culture and career growth opportunities
• Competitive wages, flexible scheduling, paid time off, medical benefits, and incentives

Minimum Requirements

Experience in management and operations, a passion for dogs, and leadership skills.

Preferred Qualifications

Experience in pet services or similar industries is advantageous.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Pet Services