General Manager

Dogtopia; Bethesda (MD); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry leader in dog daycare is seeking a passionate and organized General Manager to lead their team. This exciting role involves managing operations, ensuring exceptional customer service, and creating a positive environment for both dogs and staff. You will have the opportunity to develop your team, implement growth strategies, and enjoy a fun workplace culture. With benefits like bringing your dog to work and career growth opportunities, this position is perfect for dog lovers with a knack for leadership. Join a dynamic team committed to excellence in dog care!

Benefits

Bring your dog to work

Flexible scheduling

Paid time off

Medical benefits

Career growth opportunities

Competitive wages

Additional certification programs

Qualifications

• Experience in management and operations with a focus on customer service.
• Ability to create a positive environment for both dogs and team members.

Responsibilities

• Lead the front desk team and maintain high customer service standards.
• Manage financial responsibilities and develop revenue growth strategies.
• Oversee team management, staffing schedules, and training of employees.

Skills

Management Experience

Customer Service Orientation

Leadership Skills

Organizational Skills

Education

Bachelor's Degree

Job description

Join to apply for the General Manager role at Dogtopia

Dogtopia, the industry leader in dog daycare, boarding, and spa services, has an immediate opening for an energetic, organized, and business-minded individual to lead our team as General Manager. This role requires management and operations experience, a dedication to delivering excellent customer service, and creating a positive environment for dogs. If you love dogs, you might even bring your own to work after training!

Customer Service and Presentation

• Maintain a neat and organized front desk team and area, with professional attire.
• Set an example with the 3 S's (smile, story, satisfaction) and uphold customer service standards.
• Engage team members actively in their duties.
• Aim for high customer review ratings.
• Enjoy, grow, and play with your team!

Financial and Administrative Responsibilities

• Manage groomers, ensuring quality, safety, and proper scheduling.
• Use training opportunities to address issues like injuries, billing, or complaints.
• Control expenses within budgets, forecast, track supplies, and find efficiency improvements.
• Develop revenue growth strategies through up-selling and evaluations.
• Communicate proactively with the District Manager.
• Ensure high standards of dog care quality.

Team Management

• Create staffing schedules and monitor daily operations.
• Maintain optimal staffing and team development.
• Lead by example, coach positively, and deliver performance reviews.
• Onboard and train employees effectively.
• Maintain a clean, safe environment, managing inventory and safety standards.
• Handle behavioral issues with dogs proactively.

Benefits

• Bring your dog to work!
• Basic dog obedience and training education.
• Fun, dynamic team culture.
• Career growth opportunities based on performance.
• Additional certification programs available.
• Competitive wages, flexible scheduling, paid time off, medical benefits, and incentives.

Minimum Requirements

Management and operations experience, love for dogs, leadership skills, and customer service orientation.