General Manager

Dogtopia; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in dog daycare seeks a General Manager in Washington, DC. This full-time role requires strong leadership and customer service skills, with responsibilities including team management, financial oversight, and ensuring a positive environment for dogs and clients. Enjoy benefits like bringing your dog to work and opportunities for career growth.

Benefits

Bring your dog to work

Opportunities for training

Career growth based on performance

Paid time off

Medical benefits

Qualifications

• Management experience required.
• Strong leadership skills essential.

Responsibilities

• Lead team and ensure outstanding customer experience.
• Manage groomers and control expenses.
• Create staffing schedules and monitor operations.

Skills

Leadership

Customer Service

Organizational Skills

Job description

Dogtopia, the industry leader in dog daycare, boarding, and spa services, has an immediate opening for an energetic, organized, and business-minded individual to lead our team as General Manager. This role requires a management and operations background, with a focus on delivering exceptional customer service and creating a great environment for dogs in our care. A love for dogs is essential — and upon successful training, you may even bring your own dog to work!

Customer Service and Presentation

As the General Manager, you will work with customers and team members to ensure an outstanding customer experience. Please watch this short video to learn more about our brand: https://www.youtube.com/watch?v=9FONo1u85eY

• Maintain a neat and organized front desk and team area, ensuring professional appearance.
• Lead by example with the 3 S's: Smile, Story, Satisfaction, and hold the team accountable to service standards.
• Engage team members in their duties and strive for high customer review ratings.
• Foster a positive team environment, encourage growth, and have fun!

Financial and Administrative Responsibilities

• Manage groomers, including quality control, safety, scheduling, and client records.
• Utilize training to address issues like injuries, billing, or complaints.
• Control expenses within budgets, forecast, track supplies, minimize payroll costs, and seek efficiency improvements.
• Develop revenue growth through up-selling and dog evaluations.
• Communicate proactively with the District Manager regarding concerns or needs.
• Ensure quality of care standards are met for all dogs.

Team Management

• Create staffing schedules and monitor daily operations.
• Maintain optimal staffing levels and support employee development.
• Lead by example, coaching staff to foster a positive, team-oriented culture.
• Conduct performance reviews and recognize employee achievements.
• Onboard new employees with proper training.
• Maintain a clean, safe environment, adhering to safety and cleaning standards.
• Manage inventory of cleaning, dog, and first aid supplies.
• Address behavioral issues proactively and monitor action plans to retain staff and dogs.

Benefits

• Bring your dog to work every day!
• Opportunities for training in basic obedience and advanced skills.
• Fun, dynamic team culture.
• Career growth based on performance.
• Additional certification programs available.
• Competitive wages with flexible scheduling.
• Paid time off, medical benefits, and incentives.

Requirements

Minimum qualifications include management experience, a love for dogs, and strong leadership skills. Preferred qualifications include experience in pet services or related industries.

Additional Details

Position: Full-time, Mid-Senior level management role in the pet services industry, based in Washington, DC.