General Manager Doggie Daycare

Dogtopia; Manassas (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry leader in dog daycare seeks a passionate General Manager to lead their dynamic team. This role is perfect for someone with strong management skills and a love for dogs, ensuring top-notch customer service and operational excellence. You'll have the opportunity to foster a positive team culture, manage financial aspects, and engage with customers, all while enjoying the benefits of bringing your dog to work. If you're ready to grow your career in a fun and rewarding environment, this is the position for you!

Benefits

Bring your dog to work

Training in dog obedience

Dynamic team culture

Career growth opportunities

Paid time off

Medical benefits

Flexible scheduling

Qualifications

• Strong management experience and leadership skills are essential.
• A love for dogs and customer service excellence is a must.

Responsibilities

• Lead the front desk team to ensure high customer satisfaction.
• Manage groomers and maintain quality care standards for dogs.
• Create staffing schedules and support employee development.

Skills

Management Experience

Customer Service

Team Leadership

Financial Management

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Join to apply for the General Manager Doggie Daycare role at Dogtopia

Dogtopia, the industry leader in dog daycare, boarding, and spa services, has an immediate opening for an energetic, organized, and business-minded individual to lead our team as General Manager. This role is ideal for someone with management and operations experience who understands hard work, delivering excellent customer service, and training others to do the same. A love for dogs is essential, and upon successful training, you may bring your own dog to work—what a bonus!

Customer Service and Presentation

As the General Manager, you will work with customers and team members to ensure our customer experience meets the highest standards of satisfaction. Please watch this short video to learn more about our brand: https://www.youtube.com/watch?v=9FONo1u85eY

• Maintain a neat and organized front desk team and area at all times, including professional dress standards.
• Lead by example with the 3 S's: Smile, Story, Satisfaction, and hold the team accountable to service standards.
• Engage team members in their duties and strive for high customer review ratings.
• Enjoy, grow, and play with your team to reach your fullest potential.

Financial and Administrative Management

• Manage groomers, ensuring quality, safety, scheduling, and client records are maintained.
• Use training opportunities to address issues like dog injuries, billing, and customer complaints.
• Control expenses within budget, forecast, track, and order supplies efficiently.
• Develop team skills in upselling and using dog evaluations to increase revenue.
• Proactively communicate concerns or needs to the District Manager and collaborate on solutions.
• Ensure the quality of care standards for dogs are upheld.

Team Management

• Create staffing schedules and monitor daily operations.
• Maintain optimal staffing levels and support employee development.
• Coach staff to foster a positive, team-oriented culture.
• Conduct performance reviews and recognize employee achievements.
• Onboard new employees with proper training.
• Maintain a clean and safe environment, managing cleaning schedules and supplies.
• Address behavioral issues proactively and monitor action plans for improvement.

Benefits

• Bring your dog to work every day!
• Training in basic dog obedience and training techniques.
• Fun, dynamic team culture.
• Career growth opportunities based on performance.
• Additional certification programs available.
• Competitive wages with flexible scheduling.
• Paid time off, medical benefits, and incentives.

Requirements

While the description lists 'Required' and 'Preferred' sections, specific minimum requirements are not detailed here. The role requires management experience, a love for dogs, and strong leadership skills.