General Manager - DC

Drybar Shops; Arlington (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Paid time off

Drybar service discounts

Leadership training

Career growth

Job summary

Sterling Salon Holdings LLC is seeking an experienced Shop Manager to lead daily operations at one of our Drybar locations in the DMV area. You will manage a team of stylists and front desk staff, drive sales and memberships, and ensure an exceptional client experience.

This role requires hands-on leadership, strong communication, and the ability to coach and develop staff while maintaining high standards of service and brand integrity.

Qualifications

• 2+ years of management experience in salon, beauty, hospitality, retail, fitness, franchise, or another customer‑facing service environment.
• Experience leading, coaching, and developing a team.
• Strong communication, organization, and problem‑solving skills.
• Comfortable managing staffing, scheduling, labor, and business performance.
• Customer service focus with attention to detail.
• Proactive leader who holds others accountable.
• Ability to work flexible hours, including evenings and weekends.
• Proficiency with scheduling, workforce management, POS, and MS Office/Google Workspace systems.
• Cosmetology license or salon experience is a plus but not required.

Responsibilities

• Lead, coach, and develop a team of stylists and front desk/bartender team members.
• Set clear expectations and hold the team accountable for performance and client service.
• Own the daily operation and performance of the shop, including sales, memberships, productivity, labor, scheduling, and inventory.
• Monitor key business metrics and create action plans to improve performance.
• Ensure an exceptional and consistent client experience.
• Maintain Drybar brand standards, including shop appearance, cleanliness, uniforms, and overall professionalism.
• Recruit, onboard, train, and develop team members.
• Address operational and performance issues quickly and proactively.
• Partner with leadership on training, special projects, and company initiatives.

Skills

Management experience

Team leadership

Customer service

Communication

Organization

Problem-solving

Scheduling tools / POS / MS Office

Tools

Scheduling software

Workforce management

POS

Microsoft Office/Google Workspace

Job description

Overview

DRYBAR SHOP MANAGER

Salon Operations & Business Leadership

Drybar | Sterling Salon Holdings, LLC DMV Market — Washington, DC, Maryland & Northern Virginia

Lead the Shop. Develop the Team. Drive the Business.

Sterling Salon Holdings LLC is seeking an experienced, hands‑on Shop Manager to lead the daily operations of one of our five Drybar locations throughout the DMV.

This is a leadership role for someone who enjoys people, operations, and business performance. Our Shop Managers are responsible for building strong teams, delivering an exceptional client experience, maintaining high standards, and driving the overall performance of the shop.

Responsibilities

WHAT YOU'LL DO

• Lead, coach, and develop a team of stylists and front desk/bartender team members.
• Set clear expectations and hold the team accountable for performance, attendance, professionalism, and client service.
• Own the daily operation and performance of the shop, including sales, memberships, productivity, labor, scheduling, and inventory.
• Monitor key business metrics and create action plans to improve performance.
• Ensure an exceptional and consistent client experience.
• Maintain Drybar brand standards, including shop appearance, cleanliness, uniforms, and overall professionalism.
• Recruit, onboard, train, and develop team members.
• Address operational and performance issues quickly and proactively.
• Partner with leadership on training, special projects, and company initiatives.

WHAT SUCCESS LOOKS LIKE

A successful Shop Manager:

• Builds a strong, accountable team that understands expectations and takes pride in their work.
• Delivers an exceptional client experience and protects the Drybar brand.
• Understands the numbers and actively works to improve sales, memberships, productivity, and labor performance.
• Maintains high operational standards and addresses issues before they become larger problems.
• Develops people through consistent coaching, feedback, and recognition.
• Thinks like an owner—taking responsibility for the shop's people, clients, performance, and reputation.
• Leads by example and creates consistency every day.

Qualifications

WHAT WE'RE LOOKING FOR

• 2+ years of management experience in salon, beauty, hospitality, retail, fitness, franchise, or another customer‑facing service environment.
• Experience leading, coaching, and developing a team.
• Strong communication, organization, and problem‑solving skills.
• Comfortable managing staffing, scheduling, labor, and business performance.
• Customer service focused with a strong attention to detail.
• A proactive leader who takes ownership and is comfortable holding others accountable.
• Ability to work flexible hours, including evenings and weekends.
• Proficiency with scheduling, workforce management, POS, and Microsoft Office/Google Workspace systems.
• Cosmetology license or salon experience is a plus but not required.

Benefits

WHAT WE OFFER

• Competitive salary
• Performance‑based bonus opportunities
• Paid Time Off (PTO)
• Discounted Drybar services and products
• Professional development and leadership training
• Career growth opportunities within a growing multi‑unit organization

WHY STERLING SALON HOLDINGS?

We are a growing Drybar franchise organization with five DMV locations and an ambitious expansion plan.

You'll have the opportunity to work directly with leadership, develop future leaders, influence business performance, and grow with an organization that is building for the future.

If you are a people‑first leader who thinks like a business owner and takes pride in running a great operation, we'd love to meet you.