Drybar Shop Manager: Lead Teams, Drive Performance

Drybar Shops; Arlington (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunities

Paid time off

Drybar service discounts

Leadership training

Career growth

Job summary

Sterling Salon Holdings LLC is seeking an experienced Shop Manager to lead daily operations at one of our Drybar locations in the DMV area. You will manage a team of stylists and front desk staff, drive sales and memberships, and ensure an exceptional client experience.

This role requires hands-on leadership, strong communication, and the ability to coach and develop staff while maintaining high standards of service and brand integrity.

Qualifications

• 2+ years of management experience in salon, beauty, hospitality, retail, fitness, franchise, or another customer‑facing service environment.
• Experience leading, coaching, and developing a team.
• Strong communication, organization, and problem‑solving skills.
• Comfortable managing staffing, scheduling, labor, and business performance.
• Customer service focus with attention to detail.
• Proactive leader who holds others accountable.
• Ability to work flexible hours, including evenings and weekends.
• Proficiency with scheduling, workforce management, POS, and MS Office/Google Workspace systems.
• Cosmetology license or salon experience is a plus but not required.

Responsibilities

• Lead, coach, and develop a team of stylists and front desk/bartender team members.
• Set clear expectations and hold the team accountable for performance and client service.
• Own the daily operation and performance of the shop, including sales, memberships, productivity, labor, scheduling, and inventory.
• Monitor key business metrics and create action plans to improve performance.
• Ensure an exceptional and consistent client experience.
• Maintain Drybar brand standards, including shop appearance, cleanliness, uniforms, and overall professionalism.
• Recruit, onboard, train, and develop team members.
• Address operational and performance issues quickly and proactively.
• Partner with leadership on training, special projects, and company initiatives.

Skills

Management experience

Team leadership

Customer service

Communication

Organization

Problem-solving

Scheduling tools / POS / MS Office

Tools

Scheduling software

Workforce management

POS

Microsoft Office/Google Workspace

Job description

Sterling Salon Holdings LLC is seeking an experienced Shop Manager to lead daily operations at one of our Drybar locations in the DMV area. You will manage a team of stylists and front desk staff, drive sales and memberships, and ensure an exceptional client experience.

This role requires hands-on leadership, strong communication, and the ability to coach and develop staff while maintaining high standards of service and brand integrity.