General Manager | Sales / Operations Manager

Drybar Shops; Ashburn (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance (Available)

Free services

Discounted services

Job summary

Drybar Shops is hiring a Sales and Operations Manager to oversee salon operations, lead the front of house and business side, and ensure a premium guest experience. This role drives daily performance, sets budgets, coaches stylists, and upholds Drybar standards across the shop.

Ideal candidates have leadership experience in salons or upscale hospitality, strong P&L acumen, and a passion for customer service. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• 2+ years supervising a team in a salon, spa, luxury retail, boutique fitness, or upscale hospitality setting.
• Proven record of hitting daily sales targets, with retail and membership conversion results you can quantify.
• Experience building schedules and managing labor against a budget.
• Cash handling, credit card reconciliation, and end of day closeout experience.
• Proficiency with booking and POS platforms (Booker strongly preferred).
• Comfortable reading performance reports and turning them into shift actions.
• Working knowledge of a P&L and how daily decisions move it.

Responsibilities

• Manage the shop and leadership team.
• Interview and select high quality candidates, ensuring cultural fit and thorough training.
• Develop relationships with local beauty schools to attract talent.
• Set daily budget goals and monitor performance.
• Coach and provide feedback to team; ensure Drybar standards are met.
• Maximize the shop’s financial potential and optimize P&L.
• Lead with Drybar’s Heart & Soul to drive culture.
• Identify and develop talent for future leadership roles.
• Maintain the visual shop appearance per brand standards.
• Foster safety culture and ensure policy compliance.
• Resolve team member relations and customer issues, safeguarding liability.

Skills

Leadership

Customer service

Communication

Problem solving

Interpersonal skills

Organization

Project management

Flexibility

MindBody experience

Cosmetology license / hair stylist

Tools

Booker

MindBody

Job description

Overview

Looking for a management position with growth opportunities in the beauty / cosmetology industry? Drybar Shops® is looking for a sales manager / operations manager to oversee salon operations. At Drybar®, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts.

Drybar Shops® Manager Benefits:

• Competitive pay and bonus structure
• Medical Insurance (Available in Q1 2027)
• Free and discounted services

Manager Qualifications

• Experience in management including but not limited to experience as a sales manager, operations manager, and/or general salon manager.
• Has excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly.
• Implement structure, policies, and procedures.
• Customer Service oriented
• Ability to identify and problem solve, set expectations, goals, and delegate
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence
• Must be an excellent organizer and problem solver with strong project management skills
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• Competent trainer and motivator
• MindBody Software experience a plus
• Cosmetology license / hair stylist experience a plus

Proven experience in Operations and Sales will grant you the higher salary.

Responsibilities

Job Summary / Purpose

The Drybar Assistant Shop Manager is responsible for overall shop operations. This individual leads the internal and external client experience, upholds and enforces Drybar standards and policies, manages the day to day business and is fully responsible for the performance of the assigned shop. In addition, the Assistant Shop Manager is responsible for maintaining positive team morale and uses the company’s Heart & Soul to lead the shop’s culture.

• Manage the shop and leadership team.
• Interview and select high quality candidates, ensuring candidates are a cultural fit and able to meet Drybar standards after thorough training.
• Take initiative to attract and recruit Stylists locally. Develop relationships with local beauty schools.
• Responsible for setting and meeting daily budget goals.
• Coach and provide feedback as necessary for all team members, ensuring Drybar standards are being met at all times (hair quality and customer experience). Assign additional training if needed.
• Maximize the shop’s financial potential. Understand and optimize your shop’s P&L.
• Provide vision for and lead from Drybar’s Heart & Soul.
• Identify and develop talent: Invest extra time in coaching high potential Stylists and Bartenders for future leadership roles in the organization.
• Maintain the overall visual shop appearance per brand standards.
• Inspire safety culture.
• Resolve team member relations and customer issues ensuring the company is protected against liability with a mindfulness of shop morale and culture. Follow all company policies and procedures. When in doubt, ask for help.

Qualifications

Assistant Operations Manager (Operations Focus, No Chair Time)

Role Snapshot: Runs the front of house and the business side of every shift. Owns the guest journey, Bartender team, systems, and daily numbers so the Shop Manager and stylists can focus on performance and service.

Required Experience

• 2+ years supervising a team in a salon, spa, luxury retail, boutique fitness, or upscale hospitality setting
• Proven record of hitting daily sales targets, with retail and membership conversion results you can quantify
• Experience building schedules and managing labor against a budget
• Cash handling, credit card reconciliation, and end of day closeout experience

Systems and Business Acumen

• Proficiency with booking and POS platforms (Booker strongly preferred)
• Comfortable reading performance reports such as rebooking rate, retail attachment, sales per guest, and labor percentage, and turning them into shift actions
• Working knowledge of a P&L and how daily decisions move it
• Inventory control for retail and back of house, including counts, ordering, and loss prevention
• Accurate hourly timekeeping and payroll submission

Leadership

• Trains, schedules, and coaches Bartenders; acts as the in shop leader when the Shop Manager is off
• Gives clear, fair, documented feedback and handles team conflicts calmly
• Supports recruiting and onboarding across all roles

Guest Experience

• Luxury level service instincts from check in through check out
• Confident in service recovery and in responding professionally to guest reviews
• Knows Drybar services, styles, and products well enough to guide guests and coach Bartenders (training provided)

Personal Attributes

• Organized, detail driven, and calm under a full book
• Trusted, direct, and truthful
• Available for weekends, evenings, holidays, and peak event periods

Preferred

• Prior Drybar, WellBiz Brands, or blowout bar experience
• New shop or first year operations experience

Legal Disclaimer

©2024 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.