General Manager, Customer Services & P&L Leadership

Durham School Services; Overland Park (KS); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Holiday pay and PTO accrual

Retirement savings plan

Job summary

Durham School Services seeks a results-oriented CSC leader responsible for delivering performance across its customer service centers. You will partner with regional leaders to translate business goals into actionable operating plans, while fostering a culture of safety and strong customer relationships.

The role requires supervisory experience, P&L oversight, and travel up to 10%. Bi-lingual abilities are a plus, with a focus on risk awareness and contract administration knowledge.

Qualifications

• Bachelor’s degree in business administration, management or related field (or 10–12 years of comparable experience).
• MBA preferred.
• At least 3 years of supervisory experience and P&L oversight.
• Willingness to travel up to 10%.
• Bi-lingual abilities a plus.
• Knowledge of risk assessment to resolve customer issues without risk to the company.
• Familiarity with contract administration principles and practices.

Responsibilities

• Delivers overall performance and results for the CSC.
• Collaborates with company leaders to align CSC plans with business goals.
• Builds a customer-centric team and fiduciary partnerships.
• Develops CSC plans and priorities to address resources and operations.
• Reviews budgets and develops annual operating plans.
• Directs, coaches and develops CSC staff to operate independently.
• Builds company image through partnerships with customers and community.

Skills

Leadership

Customer service

Communication

Bi-lingual (plus)

Education

Bachelor's degree in business administration/related field

MBA preferred

Job description

Durham School Services seeks a results-oriented CSC leader responsible for delivering performance across its customer service centers. You will partner with regional leaders to translate business goals into actionable operating plans, while fostering a culture of safety and strong customer relationships.

The role requires supervisory experience, P&L oversight, and travel up to 10%. Bi-lingual abilities are a plus, with a focus on risk awareness and contract administration knowledge.