CSC General Manager - Growth & Safety Leader

Durham School Services; Newtown (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

Durham School Services is seeking a General Manager for the CSC, responsible for delivering performance, leading a customer-centric team, and aligning plans with regional goals. You will guide budgets, operating plans, and long-range strategies while building strong partnerships with customers and communities.

The role requires supervisory experience, travel up to 10%, and a focus on safety and service quality across multiple sites. MBA is preferred for strategic leadership.

Qualifications

• Bachelor’s degree in business administration, management or related field or 10-12 years of comparable experience; MBA preferred.
• At least 3 years of supervisory experience and P&L oversight.
• Proven ability to meet service delivery expectations including customer and safety.
• Ability to travel up to 10%.
• Bi-lingual abilities a plus.
• Knowledge of risk assessment to resolve customer issues which do not expose the Company to unnecessary risk.
• Knowledge of leadership and management practices and techniques.

Responsibilities

• Delivers overall performance and results for the CSC.
• Collaborates with company leaders to understand overall business goals and creates a CSC operating plan to support these objectives.
• Ensures the CSC is a “customer-centric” team that is focused on building strong and effective partnerships
• Develops CSC plans and priorities to address resource and operational challenges as guided by the Regional Manager and company standard operating procedures and policies.
• Communicates company values, strategies and objectives in an effort to share information and while encouraging feedback and input.
• Review budgets and develop the annual operating plan business review.
• Develop short and long-range business plans to increase incremental business, revenues and margins.
• Directs, coaches and develops CSC staff including Operations Supervisor, Dispatcher, Router, Office Administrator, Driver Maintenance, Charter Coordinator and Safety Supervisor to obtain the required skills and abilities to act independently in their job assignments.
• Builds company image by collaborating with customers, government, community organizations, and employees while demonstrating strong and ethical business practices.
• Creates a culture of safety while providing a high quality of service.
• Identifies key safety issues affecting the safety of passengers and employees and takes corrective action to resolve these concerns
• Meets regularly with school district administrators to review service quality and performance.
• Enhances and builds on current customer relationships to ensure customer retention.
• Works with Regional Vice President and Marketing & Sales department in gathering data and assisting in the sales process in pursuit of new business.
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager
• Other duties as assigned

Skills

Supervisory experience

P&L oversight

Customer service orientation

Leadership

Risk assessment

Bi-lingual abilities

Travel up to 10%

Education

Bachelor’s degree in business administration/related field

MBA preferred

Job description

Durham School Services is seeking a General Manager for the CSC, responsible for delivering performance, leading a customer-centric team, and aligning plans with regional goals. You will guide budgets, operating plans, and long-range strategies while building strong partnerships with customers and communities.

The role requires supervisory experience, travel up to 10%, and a focus on safety and service quality across multiple sites. MBA is preferred for strategic leadership.