General Manager, Communications, Media, Entertainment and Technology

Toptal; Austin (TX); Remote; USD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager for Communications, Media, Entertainment, and Technology. In this pivotal role, you will spearhead growth strategies and lead a high-performing team to enhance client relationships with Fortune 500 companies. You will leverage your extensive industry experience and strategic insights to drive market expansion and establish the firm as a leader in professional services. This remote position offers the opportunity to work independently while collaborating with senior leadership to shape the future of the business. If you are passionate about technology and client success, this role is perfect for you.

Qualifications

• 10+ years of experience managing an industry business unit.
• 5+ years leading professional services sales teams in CMET.
• Strong communication skills and executive presence.

Responsibilities

• Lead a team to expand market share in CMET industries.
• Develop strategies to acquire key target prospects.
• Coach and mentor team members to optimize performance.

Skills

Sales Management

Client Relationship Management

Strategic Planning

Team Leadership

Communication Skills

Negotiation

Education

Bachelor's Degree

Master's Degree in Engineering or Business

Tools

Digital Collaboration Tools

Job description

General Manager, Communications, Media, Entertainment and Technology

Join to apply for the General Manager, Communications, Media, Entertainment and Technology role at Toptal

Job Summary:

As the General Manager, Communications, Media, Entertainment & Technology (CMET), you will develop, own, and execute our growth strategy in your industry, leading and scaling a world-class team to accelerate the growth of Toptal’s enterprise customer base. You will work closely with Senior Leadership to analyze market and industry opportunities and identify those with the highest potential. You will also lead from the front, working with your sales team to target, close, and develop client relationships with Fortune 500 companies.

This is a remote position. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.

Responsibilities:

• Lead a team of experienced Sales & Client Services professionals to expand Toptal’s professional services market share within the Communications, Media, Entertainment and Technology industries.
• Develop strategy & implement tactics to acquire key target prospects while deepening strategic relationships with CMET portfolio clients.
• Serve as an Executive sponsor by cultivating SVP & C-level relationships at accounts in your team’s portfolio.
• Leverage your professional network connections to expand reach within your industry.
• Develop hypotheses to drive the team’s Go-to-Market Strategy and expand Toptal’s presence within Communications, Media, Entertainment & Technology.
• Evaluate and evolve the team’s short-, medium-, and long-term plans to establish Toptal as the leading provider of professional services in the enterprise space.
• Develop account prioritization criteria and work with team members to optimize account portfolios and engagement strategies.
• Create account plans and relationship maps leveraging industry insights.
• Regularly review KPIs, provide guidance to increase deal velocity, evaluate performance, and develop coaching plans.
• Coach and mentor team members, manage pipelines, provide feedback, conduct performance reviews, and implement improvement plans if needed.

Qualifications and Job Requirements:

• Bachelor’s degree required; Master’s degree in Engineering, Business, or related field preferred.
• 10+ years of experience managing an industry business unit with strong understanding of operations and management principles.
• 5+ years leading professional services sales teams in Communications, Media, Entertainment, and Technology, with deep industry relationships.
• Experience establishing high-impact, revenue-generating relationships, and building credibility across organizational levels.
• Building client portfolios of $20M+ with teams of hunters and farmers, negotiating MSAs/SOWs, and selling complex projects to enterprise clients with $2B+ revenue.
• Understanding of emerging technologies and ability to discuss software delivery concepts with clients.
• Experience in a fast-paced, high-growth environment is preferred.
• Strong communication skills, executive presence, and ability to build long-term client relationships.
• Willingness to travel periodically to meet clients.
• Must be a capable individual contributor, not just a manager.

Essential Job Functions:

• Attend scheduled virtual team meetings on camera.
• Work independently with minimal supervision.
• Utilize digital collaboration tools effectively.
• Prioritize workflows and meet deadlines.