General Manager (CapMetro)

Stadler US; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Tuition reimbursement

Parental leave

Life and disability insurance

Job summary

Stadler US in Austin seeks a General Manager to serve as the primary operational and commercial interface between Stadler Rail Service US and CapMetro for the Austin DMU fleet support program. You will lead fleet reliability, customer relations, contract performance, technical support activities, and continuous improvement, collaborating with Stadler US in Salt Lake City and international partners.

The role emphasizes safety, team development, and effective supply chain management, with

Qualifications

• Bachelor degree or equivalent in engineering, business, transportation, or related field.
• 3+ years leadership experience in transportation, fleet management, maintenance or service operations.
• Strong project management and customer relationship skills.
• Excellent communication and analytical abilities.

Responsibilities

• Serve as primary customer interface with CapMetro.
• Lead monthly performance reviews and KPI reporting.
• Manage contractual obligations and service delivery.
• Prepare executive and operational reports.
• Monitor fleet reliability and availability.
• Coordinate root cause investigations and corrective actions.
• Coordinate with Stadler US manufacturing and international teams.
• Transfer global best practices into Austin operations.
• Lead technical support personnel and workforce development.
• Promote a culture of safety and customer focus.

Skills

Project management

Customer relationship skills

Excellent communication

Analytical skills

Education

Bachelor degree in Engineering, Business, Transportation or related field

Job description

Stadler offers a wide range of international career opportunities. Here you get the chance to expand your potential, take on meaningful responsibilities, and deliver outstanding performance within dedicated teams. We are looking for motivated individuals who want to shape the mobility of tomorrow with us. Are you ready to achieve great things with us?

As a General Manager, you will serve as the primary operational and commercial interface between Stadler Rail Service US and CapMetro for the Austin DMU fleet support program. Lead fleet reliability, customer relations, contract performance, technical support activities, supply chain consulting and continuous improvement initiatives. Collaborate closely with the Stadler US manufacturing site in Salt Lake City and international Stadler organizations to leverage engineering expertise, maintenance best practices, fleet performance knowledge, and global supply chain capabilities.

Key Activities

Customer & Contract Management

• Serve as primary customer interface.
• Lead monthly performance reviews and KPI reporting.
• Manage contractual obligations and service delivery.
• Prepare executive and operational reports.

Fleet Performance & Reliability

• Monitor fleet reliability and availability.
• Coordinate root cause investigations and corrective actions.

Global Coordination & Strategic Support

• Coordinate with Stadler US manufacturing in Salt Lake City.
• Collaborate with international Stadler engineering, service and supply chain teams.
• Transfer global best practices and lessons learned into Austin operations.
• Manage supply chain optimization, obsolescence management and material availability.
• Participate in international cross-functional meetings and benchmarking initiatives.

Leadership & Team Development

• Lead technical support personnel.
• Support recruiting, onboarding and workforce development.
• Promote a culture of safety and customer focus.

Qualifications

• Bachelor degree in Engineering, Business, Transportation or related field.
• 3+ years leadership experience in transportation, fleet management, maintenance or service operations.
• Strong project management and customer relationship skills.
• Excellent communication and analytical skills.

Preferred Qualifications

• Passenger rail or transit experience.
• PMP certification.
• Experience working in multinational organizations.
• Knowledge of FRA-regulated environments.

Stadler US employee benefits package includes:

• 401(k) with employer match after 90 days
• Generous Paid Time Off / 10 Paid Holidays / Extended Paid Holiday (Dec. 25 - Jan 1)
• Tuition and training reimbursement
• Paid maternity and parental leave
• Company-paid life and disability insurance