General Manager (CapMetro)

Stadler, Inc.; Austin (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Stadler, Inc. in Austin, TX seeks a seasoned leader to guide transportation and fleet operations. You will interface with customers, manage contracts, and drive service excellence across cross-functional teams in the US and abroad.

Responsibilities include leading performance reviews, coordinating with manufacturing in Salt Lake City, and promoting safety and continuous improvement. English fluency is essential for this global role.

Qualifications

• Bachelor degree required in Engineering, Business, Transportation or related field.
• 3+ years leadership experience in transportation, fleet management, maintenance or service operations.
• Strong project management and customer relationship skills.
• Excellent communication and analytical skills.
• Fluent in English both written and verbal.

Responsibilities

• Serve as primary customer interface and manage contractual obligations and service delivery.
• Lead monthly performance reviews and KPI reporting.
• Prepare executive and operational reports.
• Monitor fleet reliability and availability and coordinate root cause investigations.
• Drive continuous improvement initiatives and cross-functional collaboration.
• Coordinate with Stadler US manufacturing in Salt Lake City and international teams to transfer best practices to Austin operations.
• Lead technical support personnel and support recruiting, onboarding and workforce development.
• Promote a culture of safety and customer focus.

Skills

Leadership experience

Project management

Customer relationship

Communication & analytics

Fluent English

Education

Bachelor degree in Engineering, Business, Transportation or related field

Job description

Stadler offers a wide range of international career opportunities. Here you get the chance to expand your potential, take on meaningful responsibilities, and deliver outstanding performance within dedicated teams. We are looking for motivated individuals who want to shape the mobility of tomorrow with us. Are you ready to achieve great things with us?

HOW YOU CAN MAKE AN IMPACT

Key Activities

Customer & Contract Management

• Serve as primary customer interface.
• Lead monthly performance reviews and KPI reporting.
• Manage contractual obligations and service delivery.
• Prepare executive and operational reports.

Fleet Performance & Reliability

• Monitor fleet reliability and availability.
• Coordinate root cause investigations and corrective actions.
• Drive continuous improvement initiatives.

Global Coordination & Strategic Support

• Coordinate with Stadler US manufacturing in Salt Lake City.
• Collaborate with international Stadler engineering, service and supply chain teams.
• Transfer global best practices and lessons learned into Austin operations.
• Manage supply chain optimization, obsolescence management and material availability.
• Participate in international cross-functional meetings and benchmarking initiatives.

Leadership & Team Development

• Lead technical support personnel.
• Support recruiting, onboarding and workforce development.
• Promote a culture of safety and customer focus.

HOW YOU WILL CONTRIBUTE

• Bachelor degree in Engineering, Business, Transportation or related field.
• 3+ years leadership experience in transportation, fleet management, maintenance or service operations.
• Strong project management and customer relationship skills.
• Excellent communication and analytical skills.
• Fluent in English both written and verbal.

Preferred Qualifications

• Passenger rail or transit experience.
• PMP certification.
• Experience working in multinational organizations.
• Knowledge of FRA-regulated environments.
• Bilingual English/Spanish/German.

YOUR CONTACT PERSON

Jennifer Hood
Talent Acquisition Partner I
[phone]