General Manager - Boston

BoxUnion; Boston (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision

Monthly bonus incentives

Discounted merchandise and free class

Job summary

TITLE Boxing Club Boston is seeking a General Manager to drive sales, fitness programs and daily operations. You will lead a high-performing team, manage scheduling, coaching, and ensure an exceptional member experience in Assembly Row locations.

You will partner with regional leadership to deliver a full club sales funnel, monitor KPIs, maintain a welcoming environment, and ensure compliance with state and federal employment laws.

Qualifications

• 3–5+ years managing teams and operations.
• Experience analyzing trends and metrics.
• Strong interpersonal and guest service skills.
• Able to multi-task and lead a front-line team.
• Boxing experience preferred, not required.

Responsibilities

• Hit monthly revenue targets from memberships, packages, and retail.
• Lead and develop a high-performing club team.
• Schedule staff and drive daily/weekly goals.
• Provide training on sales, operations, and TITLE standards.
• Coordinate with Regional Leadership and Corporate.
• Foster a customer-focused club culture and profitability.
• Oversee interviewing, onboarding, and payroll processes.
• Ensure compliance with state and federal employment laws.
• Monitor club appearance and member engagement.
• Report KPIs and club performance.

Skills

Managerial experience

Analytical skills

Customer service

Multi-tasking

Boxing interest

Education

High school diploma/GED

College degree preferred

CPR First Aid certified

Job description

GENERAL MANAGER

TITLE Boxing Club Boston - Assembly Row | Newbury St | North Station

POSITION OVERVIEW

The General Manager (GM) executes all sales, fitness, and operation functions within TITLE Boxing Club. The GM provides exceptional member experience, a team environment, and ensures the club’s financial success. The GM is responsible for end-to-end management and development – focusing on effective and efficient resourcing, scheduling, club & team performance, goal setting, and providing exceptional customer service; through upholding the company policies as the ultimate brand ambassador.

BRAND STANDARDS & RESPONSIBILITIES

• Hit monthly revenue targets through membership enrollment and retention, as well as class package, private training, equipment, and retail sales
• Foster and maintain an engaged, high-performing team that aligns with the company’s mission, vision, and values
• Manage all end-to-end employment and development – through resourcing, scheduling, daily/weekly goals, and monthly/quarterly performance evaluations
• Facilitate and supervise ongoing training(s) to ensure all employees are proficient in club sales, operations, fitness, and TITLE brand standards + policies
• Meet and collaborate with Regional Leadership and Corporate - with ongoing communication to deliver E2E club sales funnel through prospect/lead generation, first-time visitors, marketing/events, and new membership units
• Cultivate an evergreen source of energy and community-focused club culture that delivers high member satisfaction and achieves maximum profitability
• Delegate, oversee and lead all club operations and member engagement
• Monitor club appearance, including a clean, friendly, and well-maintained environment
• Execute and oversee employee interviewing, training, scheduling, and payroll upon start
• Adhere to all operational policies and maintain responsibilities for compliance with State & Federal employment
• Meet/exceed TITLE key performance indicators for club metrics – through daily, weekly, and monthly reports

SKILLS & QUALIFICATIONS

• 3-5+ years in a managerial role - supervising, directing, and coaching teams
• Experience managing trend reports and/or demonstrated math analytical/ratio skills
• Excellent interpersonal and customer service skills
• Ability to multi-task, manage clients (via call, text, email, and/or in-person) and team member concerns with approachable & welcoming energy
• Fitness enthusiast and boxing experience preferred; however, not a ‘knock-out’ qualification

REQUIREMENTS

• High School Diploma/GED
• College degree strongly preferred
• CPR and First Aid certified preferred
• Flexible hours, with the ability to work early mornings, evenings, and/or weekends

COMPENSATION & PERKS

• $60,000 - $70,000salary + monthly bonus incentives
• Full-benefit package (medical, dental, and vision)
• Enjoy discounted company merchandise and take classes for FREE

TITLE Boxing Club

is the world's leading boxing fitness brand that offers a full-body, authentic heavy-bag workout designed to build your fitness, control your breathing, and clear your mind. The boutique fitness franchise specializes in boxing and kickboxing classes with more than 120 locations. Above everything we are dedicated to showing people of all ages, shapes, and abilities that there is no feeling like ripping into a heavy bag - a feeling of confidence that you can take with you anywhere you go and in everything you do!