General Manager, Aviation Lounge 2

Sodexo; Boston (MA); On-site; USD 110,000 - 142,000; Full time

Job summary

Sodexo Live! Boston Logan Lounge seeks a General Manager to oversee daily operations across multiple service lines and lead a high-performing team, delivering exceptional guest experiences.

You will partner with the client to meet service standards, drive financial performance, mentor managers and frontline staff, and execute hiring, budgeting and continuous improvement initiatives in a fast-paced airport lounge environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5 years of management experience.
• 5 years related experience.

Responsibilities

• Oversee daily operations across multiple service lines.
• Manage food & beverage and front-line staff including managers and supervisors.
• Partner with clients to meet service standards and drive client satisfaction.
• Lead budgeting, forecasting, and financial performance.
• Hire/fire decisions and performance evaluations; develop teams.

Skills

Leadership

Budgeting

Client relations

Communication

Operational oversight

Education

Bachelor’s degree

Job description

Sodexo Live! is seeking a General Manager for our British Airways Lounge at Logan Int’l in Boston. Our airport lounges are dedicated spaces for passengers to relax and rejuvenate while awaiting their next adventure.As the GM of the British Airways Lounge, you will have responsibility for daily operations and service staff including food and beverage operations managers, supervisors, bartenders and appearance.About the jobStep into a dynamic leadership role where you’ll oversee multiple service lines, drive operational excellence, and lead high-performing teams to deliver exceptional client and guest experiences. You’ll serve as the strategic point of contact for our clients, ensuring all service standards are met while championing team development, financial performance, and continuous improvement.Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.Pay Range: $110075 per year - $142450 per yearIncentive Eligibility: Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salaryWhat’s in it for youLead multi-site operations with the autonomy to shape service excellence and team cultureCollaborate directly with clients to build partnerships that drive satisfaction and retentionManage, mentor, and grow a diverse team of managers and frontline employeesPlay a key role in achieving and exceeding financial goals through effective planning and executionWork across multiple service areas, bringing creativity and innovation to everyday challengesGain exposure to strategic planning, resource management, and leadership developmentBe part of a mission-driven organization where your work creates meaningful impact every dayWhat you’ll bringExperience leading food service or multi-service operations, with a strong grasp of both front-line execution and strategic oversightSkillset to build and sustain high-performing teams, foster a positive workplace culture, and support employee retentionFinancial acumen, including budgeting, forecasting, and driving operational efficiencies that contribute to performance goalsExcellent client relationship and communication skills, with a focus on service excellence and solution-oriented thinkingA hands-on leadership style with a passion for delivering results, solving challenges, and driving continuous improvement across diverse service linesRequirementsEducation Requirement: Bachelor’s degree or equivalent experienceManagement Experience: 5 yearsRelated Experience: 5 yearsWhat we offerCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.Who we areAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.