GENERAL MANAGER - A&G

Twenty Four Seven Hotels; Burbank (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company contribution

Paid Time Off (PTO)

Associate Referral Program

Hotel Discounts

Job summary

Twenty Four Seven Hotels in Burbank is seeking an experienced General Manager to lead the Cambria Hotel. This role involves crafting a culture of guest-first service and operational excellence. You will oversee all operations and ensure exceptional guest experiences while driving financial performance alongside developing the team.

The ideal candidate will have over 5 years of relevant experience, proven leadership skills, and a strong grasp of revenue management. The position includes competitive compensation, health coverage, and opportunities for career growth.

Qualifications

• Minimum 5+ years of experience as a Hotel General Manager or equivalent senior leadership role.
• Strong leadership presence capable of inspiring and developing high-performing teams.
• Demonstrated expertise in revenue management, sales strategy, and P&L oversight.

Responsibilities

• Oversee all hotel operations to maintain brand standards and guest satisfaction.
• Develop and execute annual business plans and budgets.
• Serve as the public face of the hotel, driving local demand and strengthening brand presence.

Skills

Leadership

Financial performance

Revenue management

Guest satisfaction

Problem-solving

Job description

Position Summary

Our Cambria Hotel Burbank is currently seeking an experienced hospitality professional to serve as General Manager and lead the property to brand standards and Owner expectations. As leader of the team you will help craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns! This could be the perfect opportunity to advance your career with a growing and exciting hotel management company!

Key Responsibilities

Strategic Leadership & Culture

• Establish and communicate a clear vision aligned with Cambria brand positioning and ownership objectives
• Foster a high-performance, accountability-driven culture that emphasizes service excellence, professionalism, and associate engagement
• Serve as the culture leader and role model ensuring a guest-first mindset across all departments
• Recruit, mentor, and develop department leaders; drive retention and internal advancement

Operations & Guest Experience

• Oversee all hotel operations, including Front Office, Housekeeping, Engineering, Food & Beverage, Sales, and Administration
• Deliver exceptional guest experiences across all touchpoints, ensuring strong performance on reputation platforms and guest satisfaction metrics
• Proactively resolve guest concerns and implement service recovery strategies
• Maintain compliance with brand standards, safety regulations, and operational procedures

Financial Performance & Asset Management

• Develop and execute annual business plans, budgets, and forecasts to achieve topline and bottom-line goals
• Drive performance in key metrics, including RevPAR Index, ADR, occupancy, and GOP margin
• Analyze operational performance and financial data to identify opportunities and implement corrective actions
• Maintain disciplined cost controls, labor management, and profitability oversight

Sales, Revenue & Market Positioning

• Partner closely with Sales, Marketing, and Revenue Management teams to capture market share and drive demand
• Leverage data, technology, and creative promotions to enhance property positioning
• Build strong relationships with local businesses, tourism partners, and community organizations

Community Engagement & Brand Representation

• Serve as the public face of the hotel, representing the property in the local market
• Establish partnerships and visibility to drive local demand and strengthen brand presence
• Balance brand compliance with localized, entrepreneurial initiatives

Qualifications

• Minimum 5+ years of experience as a Hotel General Manager or equivalent senior leadership role
• Experience with lifestyle, boutique, or premium-branded hotels strongly preferred
• Proven track record in driving financial performance, operational excellence, and guest satisfaction
• Strong leadership presence with the ability to inspire, develop, and retain high-performing teams
• Demonstrated expertise in revenue management, sales strategy, and P&L oversight
• Advanced analytical, problem-solving, and decision-making skills
• Deep understanding of competitive market dynamics and local demand drivers
• Ability to balance brand standards with innovation and operational agility

Our Perks & Benefits

Competitive Compensation

We offer a highly competitive salary that reflects your skills and experience.

Health Coverage

• Medical, Dental, and Vision insurance
• Ancillary Benefits to support your well-being
• 401(k) with company contribution

Work-Life Balance

• Paid Time Off (PTO) (based on FT or PT status)
• Paid Sick Leave to take care of yourself when needed (based on FT or PT status)

Career Growth & Support

• On-the-job training and mentorship
• Clear pathways for advancement within the company

Extra Perks

• Associate Referral Program - get rewarded for bringing in top talent
• Hotel Discounts - enjoy the exclusive rates at our properties
• Daily Pay - Access to your pay when you want it!

Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.