General Manager #4409

Socket.dev; Glasgow (KY); On-site; USD 48,000 - 58,000; Full time

Job summary

Socket.dev is seeking a General Manager to oversee the overall operations of the assigned store, including accounting, marketing, customer service, HR, and food service. You will lead and support the store team to meet company policies and procedures.

You will train staff, manage inventory and displays, ensure proper merchandising, and supervise staffing within the labor budget. Maintaining safety and delivering FiveStar customer service are essential.

Qualifications

• High school diploma or GED or equivalent experience.
• 1+ years of retail management experience or equivalent educational background.
• A valid driver’s license.
• Must be at least 18.
• Professional appearance and a positive attitude.
• Team player with excellent attendance and reliability.

Responsibilities

• Proficient in customer service, management, and food service responsibilities and hands-on in daily operations.
• Partners with FiveStar team to provide customers with service per company policies.
• Ensure timely and thorough training of store team.
• Address issues at store level to ensure long-term problem resolution.
• Educate store team and communicate policies and updates.
• Manages merchandising and maintains adequate inventory levels and displays.
• Promote FiveStar treatment and customer-focused service.
• Ensure inventory controls, equipment condition, staffing, labor budget adherence, and timely accounting tasks while following safety guidelines.
• Oversee food operation, monitor food quality and promotions, and ensure compliance with food service guidelines.
• Review P&L statements and implement changes to improve store performance.

Skills

Customer service

Management

Teamwork

Basic computer skills

Positive attitude

Education

High school diploma or equivalent

Job description

General Summary:

General Managers are responsible for the overall operations the store they are assigned to, including but not limited to accounting, marketing, customer service, human resources, and food service. They manage, assist, and direct store team in their duties as required by company policy and procedures.

Essential Job Duties:

• Proficient in customer service, management, and food service responsibilities and is hands-on in daily operations.
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Ensures timely and thorough training of store team.
• Effectively addresses issues at store level to assure long-term problem resolution.
• Educates store team and follows up on policies and communications.
• Merchandising and ensuring adequate inventory levels (evaluate displays, pricing, promotional signage, out of stocks).
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Ensures inventory control methods are in place, equipment is in good condition, adequate staffing, following labor budget, completing accounting and paperwork tasks timely, and safety and robbery prevention guidelines in place.
• Oversee food operation, evaluating appearance of food service areas, food quality, tracking, promotions, signage, and following food service guidelines.
• Review P&L statements and implement changes to improve store performance.

Minimum Qualifications:

• High school diploma, GED, or equivalent experience.
• 1+ years of retail management experience or equivalent educational background.
• A valid driver’s license.
• Must be at least 18
• Professional appearance and a positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills.

Physical Requirements:

• Ability to work on different shifts (a.m., p.m., overnight), weekends, and holidays.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, lifting (up to 55 lbs.), working in cold indoor environments (35 degrees or less), and food service preparation.
• Ability to work in varying seasonal weather conditions.

FiveStar is an Equal Opportunity Employer.