General Manager 3 - Environmental Services / Custodial

Sodexo; Massachusetts; On-site; USD 89,000 - 116,000; Full time

Benefits offered by this job

Medical, Dental, Vision Care and Well­

401(k) Plan with Matching

Paid Time Off and Company Holidays

Career Growth Opportunities and TuI it

Job summary

Sodexo is seeking an Environmental Services/Custodial General Manager 3 to lead housekeeping and patient transport at New England Baptist Hospital in Roxbury Crossing, MA. The role oversees an Operations manager and a team of 35-40 frontline staff, with responsibilities across day-to-day performance, budgeting, safety, and service excellence.

Ideal candidates have OR/ED experience, hospital operations leadership, and a track record of employee development, performance reviews, and strategic

Qualifications

• Bachelor's degree or equivalent experience required.
• Management experience: 5 years.
• Related experience: 5 years.
• Experience in environmental services or custodial leadership preferred.

Responsibilities

• Guide environmental services operations to maintain a clean, safe, and welcoming environment.
• Manage day-to-day performance, oversee budgets, and champion safety.
• Inspire your team to meet and exceed service expectations.
• Accountable for managing people, setting direction and deploying resources.
• Performance evaluation, pay reviews and hire/fire decisions.

Skills

Leadership

Budgeting

Facilities management

Acute care experience

OR/ED experience

Education

Bachelor's degree or equivalent experience

Job description

Sodexo is seeking an Environmental Services/Custodial General Manager 3 to oversee the housekeeping and patient transport departments at New England Baptist Hospital, part of the BILH system.

This is a 120 bed specialty ortho hospital located in Roxbury Crossing, MA. Operating Room/Emergency Dept experience required. The GM will oversee an Operations manager and a team of 35-40 frontline employees, reporting to the Multi-Service GM.

About the job

In this essential leadership role, you’ll be responsible for guiding environmental services operations to maintain a clean, safe, and welcoming environment. You’ll manage day-to-day performance, oversee budgets, and champion safety while inspiring your team to meet and exceed service expectations.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $89250 - $115500

Incentive Eligibility: Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary

What’s in it for you

We are a member of the Beth Israel Lahey Health care system. we have earned The Joint Commission's Gold Seal of Approval for Advanced Certification for Total Hip and Total Knee Replacement and for Advanced Disease Specific Care for Spine Surgery.

• Make a visible impact by fostering safe, sanitary spaces that support health and wellbeing.
• Lead and support a dedicated team with clear goals and purposeful direction.
• Gain valuable leadership experience in an environment that values service excellence and accountability.
• Strengthen your skills in budgeting, compliance, and operational oversight.
• Collaborate with cross-functional teams to streamline processes and improve outcomes.
• Join a mission-driven organization where your work directly contributes to community and client satisfaction.
• Be part of a supportive culture that encourages growth, innovation, and recognition.

What you’ll bring

Experience in an acute care setting, specifically in the OR and/or ED

• Proven experience leading custodial or environmental services teams in a fast- paced setting.
• Leadership presence with a focus on team development, engagement, and retention.
• Solid understanding of budgeting, resource planning, and operational performance metrics.
• Familiarity with safety regulations and compliance standards in facilities or healthcare environments.
• A proactive, hands-on approach to problem-solving and service delivery.

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience
• Management Experience: 5 years
• Related Experience: 5 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs

• 401(k) Plan with Matching Contributions

• Paid Time Off and Company Holidays

• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.