General Manager (08932)

SmartRecruiters, Inc.; Morrisville (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Domino's Pizza in Morrisville, NC is seeking a dedicated store operations manager to lead a team of delivery drivers and CSRs, ensure orders are fulfilled quickly, and uphold Domino's standards. You will handle opening and closing procedures, manage inventory, monitor P&L, and motivate staff to deliver exceptional customer service.

Responsibilities include maintaining staffing levels, preparing schedules, supervising deposits and reconciliations, and ensuring vehicle inspections and grooming

Qualifications

• Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly
• Responsible for end of the night bank deposits
• End of night inventory counts
• Open procedures: ensure store ready to receive orders on time
• Oversee total store operations and communicate with managers and staff
• Manage staffing levels and create employee schedules
• Collect money and signed credit card receipts from drivers
• Dispute resolution to ensure returning customers
• Ensure delivery vehicle passes inspection
• Read and understand P&L ledger
• Uphold grooming, uniform, and appearance standards
• Promote products, specials, and promotions
• Cross-train for opening/closing procedures, product prep, and packaging for delivery/carryout

Responsibilities

• Lead the team to ensure timely and accurate order fulfillment
• Oversee opening and closing procedures and bank deposits
• Monitor inventory and ordering for commissary and beverages
• Coordinate routing to maximize on-time deliveries while upholding Domino's standards
• Maintain staffing levels and develop weekly schedules
• Deliver quality customer service to internal and external customers
• Ensure vehicle inspections and safety checks are performed

Skills

Team leadership

Customer service

Cash handling

Inventory management

Opening/closing procedures

Dispute resolution

P&L literacy

Job description

• Lead a team of delivery drivers and csrs to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
  Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Dominos Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Domino's standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Domino's standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Additional Information

All your information will be kept confidential according to EEO guidelines.