General Manager(08836) - 3335 N. Hathaway Blvd.

Domino's Pizza; Sharpsburg (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Domino's Pizza in Sharpsburg, NC is seeking a Store Manager who will lead a team of delivery drivers and customer service reps to ensure orders are expedited quickly and correctly.

You will manage end-of-day deposits, nightly inventory, opening procedures, and staffing to match business needs. The role requires strong communication, P&L awareness, and commitment to Domino's service standards to deliver exceptional customer experiences.

Qualifications

• Experience leading a team of delivery drivers and CSRs.
• Ability to manage end-of-day deposits and nightly inventory.
• Proven ability to open and set up stores for on-time operations.

Responsibilities

• Lead a team to expedite orders quickly and accurately.
• Oversee total store operations and ensure adherence to Domino's standards.
• Maintain staffing levels and create employee schedules according to business needs.
• Coordinate with management and staff to ensure on-time deliveries and quality service.
• Read and understand the P&L ledger and manage operational costs.
• Ensure vehicle inspections and grooming standards are maintained.
• Promote products, specials, and promotions.
• Provide quality customer service to internal and external customers.

Skills

Team leadership

Customer service

Inventory management

Scheduling

P&L understanding

Dispute resolution

Communication

Delivery routing

Tools

Order-entry system

Job description

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Domino’s Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and

properly box products for delivery or carryout

• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun