General Manager

Piedmont Airlines; Wilkes-Barre (Luzerne County); Presencial; USD 62.000 - 74.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Holiday pay

401(k)

Vacation

Family travel on AA network

Medical and dental

Descripción de la vacante

Piedmont Airlines is seeking a General Manager in our Ground Handling Department to oversee station operations and staff, reporting to the Regional Manager, Ground Handling. This role drives efficiency, safety, and policy adherence while coordinating with leadership across shifts, supervisors, and agents.

You will shape staffing, scheduling, training, and performance reviews, ensuring alignment with company goals and standards in a dynamic airport environment.

Formación

• Proven team leadership with manpower and equipment planning experience.
• Ability to work independently and meet deadlines.
• Collaborates with all management levels and support staff.
• Capable of defusing conflicts among team members.
• Familiarity with Microsoft Office Suite.
• Experience with internal controls processes for accountable items.

Responsabilidades

• Oversee station labor relations, operations efficiency, maintenance, facilities, safety and security.
• Direct daily operations with a focus on customer expectations and goals.
• Coach and develop staff; conduct performance reviews.
• Schedule staff and assign work rotations, overtime, and backups.
• Prepare daily/weekly/monthly reports and ensure policy adherence.

Conocimientos

Team leadership

Manpower planning

Staff development

Conflict resolution

MS Office

Internal controls knowledge

Educación

Bachelor’s degree in Aviation or Business

Herramientas

QIK

Sabre

ICM

Descripción del empleo

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a General Manager in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the station in accordance with established policies and procedures. The General Manager manages a staff with varied duties to include Shift Managers, Supervisors, and Agents. The successful candidate will have proven success as a team leader with the ability to preplan manpower and equipment. This position will report to the Regional Manager, Ground Handling.

Essential Duties

• Oversee station labor relations, operations efficiencies, maintenance, facilities, and safety and security
• Keep company goals and customer expectations in mind when overseeing daily operations
• Coach and provide career development to the staff
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage a staff with varied duties to include Shift Managers, Supervisors, and Agents
• Administrative duties include daily/weekly/monthly reports
• Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees
• Conduct employee performance reviews

Job Qualifications And Competencies

• Proven success as a Team Leader with ability to preplan manpower and equipment
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Prior experience with internal controls processes for accountable items

Preferred Qualifications

• Two (2) years supervisory experience, in both Operations and Customer Care
• Working knowledge of Airport Operations Area environment
• Extensive knowledge of QIK, Sabre & Internal Controls Manual (ICM)
• Bachelor’s Degree in Aviation, Business, or related field

Work Environment

• Standard office environment, use of telephones, computers, and other office equipment
• Airport ramp environment, subject to varied weather conditions and elevated noise levels
• All shifts including weekends, nights, holidays and/or irregular shifts
• Some travel may be required

Physical Requirements

• Occasional lifting up to 25 pounds

The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.

Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.

Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

Starting Rate

$62,000.00/Annual Salary - 74,000.00/Annual Salary (Based on locale and experience)

Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.

In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.

Job Application Deadline

October 22, 2026